UnableToLoadObjectError: An error occurred while getting ticket from the database: TypeError: unsupported type for timedelta microseconds component: unicode

[anonymous]

How to Reproduce

While doing a GET operation on /backlog/Sprint Backlog, Trac issued an internal error.

(please provide additional details here)

Request parameters:

{'bscope': u'Sprint 2013KW28', 'name': u'Sprint Backlog', 'scope': None}

User agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0 SeaMonkey/2.17.1

System Information

Trac	0.12.3
Agilo	1.3.7-PRO
Genshi	0.6
mod_wsgi	3.2 (WSGIProcessGroup WSGIApplicationGroup %{GLOBAL})
pysqlite	2.4.1
Python	2.6.6 (r266:84292, Jun 18 2012, 14:18:47) [GCC 4.4.6 20110731 (Red Hat 4.4.6-3)]
setuptools	0.6
SQLite	3.6.20
Subversion	1.7.1 (r1186859)
jQuery	1.4.4

Enabled Plugins

binary-agilo

1.3.7-PRO

Python Traceback

Traceback (most recent call last):
  File "/usr/lib/python2.6/site-packages/Trac-0.12.3-py2.6.egg/trac/web/main.py", line 522, in _dispatch_request
    dispatcher.dispatch(req)
  File "/usr/lib/python2.6/site-packages/Trac-0.12.3-py2.6.egg/trac/web/main.py", line 243, in dispatch
    resp = chosen_handler.process_request(req)
  File "/usr/lib/python2.6/site-packages/binary_agilo-1.3.7_PRO-py2.6.egg/agilo/api/view.py", line 155, in process_request
    return self._call_filters_and_handler(req, handler)
  File "/usr/lib/python2.6/site-packages/binary_agilo-1.3.7_PRO-py2.6.egg/agilo/api/view.py", line 143, in _call_filters_and_handler
    data = handler(req) or {}
  File "/usr/lib/python2.6/site-packages/binary_agilo-1.3.7_PRO-py2.6.egg/agilo/scrum/backlog/web_ui.py", line 316, in do_get
    renderer = BacklogRenderer(self.env, backlog)
  File "/usr/lib/python2.6/site-packages/binary_agilo-1.3.7_PRO-py2.6.egg/agilo/scrum/backlog/backlog_renderer.py", line 32, in __init__
    self.backlog_values = backlog.values()
  File "/usr/lib/python2.6/site-packages/binary_agilo-1.3.7_PRO-py2.6.egg/agilo/scrum/backlog/model.py", line 356, in values
    tickets = self._load_tickets_matching_backlog()
  File "/usr/lib/python2.6/site-packages/binary_agilo-1.3.7_PRO-py2.6.egg/agilo/scrum/backlog/model.py", line 297, in _load_tickets_matching_backlog
    ids_only=ids_only)
  File "/usr/lib/python2.6/site-packages/binary_agilo-1.3.7_PRO-py2.6.egg/agilo/ticket/model.py", line 1349, in select
    "database: %s" % exception_to_unicode(e)))
UnableToLoadObjectError: An error occurred while getting ticket from the database: TypeError: unsupported type for timedelta microseconds component: unicode

[Jun Omae]

PluginIssue (AgiloForScrum).

[stefano.rago@…]

@jomae: thanks for the cc
@reporter: please write to the Agilo Support Team (support@…, ​http://agilosoftware.com/customer-feedback/)