query by example (e.g. when creating a new ticket, check for similar tickets)
|Reported by:||Christian Boos||Owned by:|
|Severity:||normal||Keywords:||new ticket duplicate dedupe|
There could be some ways to reduce the amount of duplicate tickets getting created. The simplest way would be to advertise doing a search:
E.g (any better english is welcome, of course):
Create New Ticket
Have you checked that the issue you want to report was not already raised before? If not, please Search for existing tickets describing your problem before creating a new one.
Your email or username: …
A more sophisticated way would be to do a search (in the tickets) based on the content of the Short summary field and the Keywords field, when the reporter Previews his new ticket. The result of the search would also appear on the ticket preview page. From that point, the reporter could choose either to go on with the creation of his new ticket (maybe clarifying what distinguishes it from other, similar tickets), or to contribute to existing similar tickets if some are found and relevant for him.
Change History (18)
comment:12 by , 12 years ago
|Milestone:||0.11.2 → 2.0|
|Summary:||When creating new tickets, provide a way to check for similar tickets → query by example (e.g. when creating a new ticket, check for similar tickets)|