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Opened 14 years ago

Closed 7 years ago

#9007 closed defect (worksforme)

Ticket notification email 'empty' when only CC field changed

Reported by: kamil@… Owned by:
Priority: normal Milestone:
Component: notification Version: 0.11.6
Severity: normal Keywords:
Cc: Thijs Triemstra Branch:
Release Notes:
API Changes:
Internal Changes:

Description

If only the CC field of a ticket is changed, a confusing notification is sent. For example:

#8132: Node image 2.10
---------------------------+------------------------------------------------
 Reporter:  kamil          |       Owner:  kamil     
     Type:  enhancement    |      Status:  new       
 Priority:  normal         |   Milestone:  Wishlist  
Component:  Sys - Cluster  |     Version:  N/A       
 Severity:  normal         |    Keywords:            
Blockedby:                 |    Blocking:  7136, 8130
Due_close:                 |  
---------------------------+------------------------------------------------

-- 
Ticket URL: <https://www.example.com/ticket/8132#comment:2>

There's no indication of what was changed in the ticket or why the notification was sent. Only once visiting the page for the ticket can you see the reason. eg:

Changed 33 minutes ago by ganesh 

cc luke, dimitri added; luke dimitri removed

Attachments (0)

Change History (10)

comment:1 by Christian Boos, 14 years ago

Component: generalnotification
Milestone: next-minor-0.12.x
Owner: set to Emmanuel Blot

Same goes for a summary change, I noticed.

comment:2 by Christian Boos, 14 years ago

As a side-note, the specific problem for CC: changes could be avoided altogether if changes to the CC: were not considered to be ticket changes (#9088).

comment:3 by Thijs Triemstra <lists@…>, 14 years ago

Cc: lists@… added

in reply to:  2 comment:4 by Thijs Triemstra, 13 years ago

Cc: Thijs Triemstra added; lists@… removed

Replying to cboos:

As a side-note, the specific problem for CC: changes could be avoided altogether if changes to the CC: were not considered to be ticket changes (#9088).

Is it worth fixing this ticket then, or ignore it and and go for #9088?

comment:5 by Remy Blank, 13 years ago

As efforts to integrate the th:AnnouncerPlugin have stalled lately, I would say it's worth fixing.

comment:6 by Ryan J Ollos, 9 years ago

Milestone: next-minor-0.12.xnext-stable-1.0.x

comment:7 by Ryan J Ollos, 9 years ago

Owner: Emmanuel Blot removed

comment:8 by Ryan J Ollos, 7 years ago

Milestone: next-stable-1.0.xnext-stable-1.2.x

Moved ticket assigned to next-stable-1.0.x since maintenance of 1.0.x is coming to a close. Please move the ticket back if it's critical to fix on 1.0.x.

comment:9 by Peter Suter, 7 years ago

Is this still the case? Seems to me this works (both for CC and for summary mentioned in comment:1), but I'm not sure what the problem was or where it was fixed.

comment:10 by Ryan J Ollos, 7 years ago

Milestone: next-stable-1.2.x
Resolution: worksforme
Status: newclosed

Works for me as well with 1.2-stable.

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