Edgewall Software
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Opened 15 years ago

Closed 15 years ago

Last modified 15 years ago

#8620 closed defect (fixed)

Sending notifications must not change ticket properties

Reported by: Felix Schwarz <felix.schwarz@…> Owned by: Felix Schwarz <felix.schwarz@…>
Priority: normal Milestone: 0.12
Component: ticket system Version: 0.12dev
Severity: normal Keywords:
Cc: Branch:
Release Notes:
API Changes:
Internal Changes:

Description

The ticket notification system applies some formatting to certain ticket fields and uses the real ticket instance to store them. Also some new items are added to the ticket instance.

As these changes are purely for sending emails, the notification system must not change them inside the ticket instance. One of the drawbacks is obviously that you can not use a ticket instance anymore after you sent a notification.

Attachments (1)

8620_ticket_notification_must_not_alter_ticket​ (3.8 KB ) - added by Felix Schwarz <felix.schwarz@…> 15 years ago.

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Change History (4)

by Felix Schwarz <felix.schwarz@…>, 15 years ago

Attachment: 8620_ticket_notification_must_not_alter_ticket​ added

comment:1 by Remy Blank, 15 years ago

Milestone: → 0.12
Owner: set to Remy Blank

On my todo list.

comment:2 by Remy Blank, 15 years ago

Resolution: → fixed
Status: new → closed

Applied in [8542], thanks!

comment:3 by Remy Blank, 15 years ago

Owner: changed from Remy Blank to Felix Schwarz <felix.schwarz@…>

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