Edgewall Software

Opened 13 years ago

Closed 13 years ago

Last modified 13 years ago

#8620 closed defect (fixed)

Sending notifications must not change ticket properties

Reported by: Felix Schwarz <felix.schwarz@…> Owned by: Felix Schwarz <felix.schwarz@…>
Priority: normal Milestone: 0.12
Component: ticket system Version: 0.12dev
Severity: normal Keywords:
Cc: Branch:
Release Notes:
API Changes:
Internal Changes:


The ticket notification system applies some formatting to certain ticket fields and uses the real ticket instance to store them. Also some new items are added to the ticket instance.

As these changes are purely for sending emails, the notification system must not change them inside the ticket instance. One of the drawbacks is obviously that you can not use a ticket instance anymore after you sent a notification.

Attachments (1)

8620_ticket_notification_must_not_alter_ticket (3.8 KB ) - added by Felix Schwarz <felix.schwarz@…> 13 years ago.

Download all attachments as: .zip

Change History (4)

by Felix Schwarz <felix.schwarz@…>, 13 years ago

comment:1 by Remy Blank, 13 years ago

Milestone: 0.12
Owner: set to Remy Blank

On my todo list.

comment:2 by Remy Blank, 13 years ago

Resolution: fixed
Status: newclosed

Applied in [8542], thanks!

comment:3 by Remy Blank, 13 years ago

Owner: changed from Remy Blank to Felix Schwarz <felix.schwarz@…>

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