Total Hours not updating
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If I'm understanding this correctly, any numeric value I enter into "Add Hours to Ticket" should be added the the "Total Hours" field. Also, I don't believe you're supposed to be able to edit the "Total Hours" field directly.
If the above is the case then I have two issues that are probably related.
- any value entered into the "Add Hours to Ticket" field does not get added to the "Total Hours" field… I just stays in the "Add Hours to Ticket" field.
- I have the ability to edit the "Total Hours" field