Ability to view and modify final cc list
|Reported by:||Owned by:||Emmanuel Blot|
We use trac at my company for our internal bug tracking, wiki, svn integration, etc and I love it.
Having used it for about 3 years, the biggest gripe I keep getting, as an admin, is that essentially once you comment on a ticket, you will keep getting emails till its death.
The configuration is set to 'true' for all the 'always_notify' fields because most of the time, that is what's wanted. However, in certain cases, one of the earlier commenters no longer needs to receive updates but there's no known method of removing him/her from cc.
For example, a ticket starts and gets sent to designers for a logo design. Afterwards, it starts getting bounced around the devs, but designers no longer have any interest in the ticket, yet they keep getting emails to no end.
What would be ideal is if there was an ability for admins to see the final list of recepients, after all owners', reporters', commenters', and people on regular cc list's emails have been aggregated, ready for emailing. The admin would then be able to remove some of those emails from the ticket for users who don't want to receive notifications anymore.
Internally, it would probably work more like a blacklist, per ticket.
I did look at some other tickets here, like #1459 and #4056 but they all deal with a different aspect and granularity of the problem. I welcome any discussion and brainstorming on how to make this the best user experience.