Edgewall Software

Opened 14 years ago

Last modified 6 years ago

#7884 new enhancement

Ticket should contain a field for the expected time to complete/fix it

Reported by: dusty@… Owned by:
Priority: normal Milestone: next-major-releases
Component: ticket system Version: none
Severity: normal Keywords: fieldrefactoring
Cc: Branch:
Release Notes:
API Changes:
Internal Changes:


This would give a number of benefits, and among them:

  • a (super)user that has the rights to change the priority of the tickets can rearrange them based on the time to handle them
  • a milestone could show an expected time to be completed as the sum of the time of each ticket

Attachments (0)

Change History (8)

comment:1 by Emmanuel Blot, 14 years ago

#7936 marked as a duplicate

comment:2 by Emmanuel Blot, 14 years ago

See also #710

comment:3 by Christian Boos, 14 years ago

Keywords: fieldrefactoring added
Milestone: 0.13
Resolution: fixed
Status: newclosed

Related to FieldRefactoring.

comment:4 by Christian Boos, 14 years ago

Resolution: fixed
Status: closedreopened


comment:5 by eirik.midttun@…, 14 years ago

I would really like to see this feature implemented. But get it right. I think #7936 expressed the requirement better from my point of view. Just to point out a few things:

  • I prefer Story Points, or something that expresses complexity. It is better for planning: Often a release date is set and I have to choose which tickets to finish before that date. With a Story Point it is easier to estimate if the work set for a milestone is realistic.
  • In my case there is little room for negotiating release dates. The Story Points should show as a sum for a milestone, but I don't want the date to be calculated from this.
  • Progress should be calculated from Story Points. The progress bar now shows the same progress weather the ticket took an hour or a week to solve.
  • There is often confusion so to be clear: I do want estimation, I do not want time reporting. Estimation is good for planning, time reporting is just lame.

comment:6 by Christian Boos, 13 years ago

While #1942 is about 'time', this is one is about 'duration'. The storage would also be in usecs, but the display would be in day / hours / minutes, as appropriate.

in reply to:  6 comment:7 by Steffen Hoffmann, 10 years ago

Replying to cboos:

While #1942 is about 'time', this is one is about 'duration'. The storage would also be in usecs, but the display would be in day / hours / minutes, as appropriate.

Now, that we have 'date' and 'datetime', why not make 'duration' a third time field format? It might require more formatting options than current relative time formatting, but IMHO it nicely fits into the family.

comment:8 by Ryan J Ollos, 8 years ago

Status: reopenednew

Modify Ticket

Change Properties
Set your email in Preferences
as new The ticket will remain with no owner.
The ticket will be disowned.
as The resolution will be set. Next status will be 'closed'.
The owner will be changed from (none) to anonymous. Next status will be 'assigned'.

Add Comment

E-mail address and name can be saved in the Preferences .
Note: See TracTickets for help on using tickets.