Being able to set email address of the ticket owner as the "reply to:" field

[fibs@…]

I'd like to do in my trac.ini something like

smtp_from = $owner@mydomain.com

Aspect would be, that the owner is shown in the mail header in the sender part, so the respective employee could directly press the reply button without provoking Mail Delivery errors or doing mistakes by manually typing in the sender address.

[Emmanuel Blot]

See also #6512

However, I'd say that this is invalid implementation from a SMTP point of view: the author of the change IS NOT the sender, and Trac would impersonate the real user.

I'm -1 on this enhancement, and I'd rather vote to add a mailto: link to the author of the change once HTML notifications are made available.

[anonymous]

Well, the setup is currently, that the OWNER of the project gets the ticket mail - right?

So why not add this mail address to the mail header, so the recipiant (the owner) can directly reply.

[Emmanuel Blot]

Replying to anonymous:

Well, the setup is currently, that the OWNER of the project gets the ticket mail - right?

Yes

So why not add this mail address to the mail header, so the recipiant (the owner) can directly reply.

Because the owner of the project never sends the email, Trac does. Maybe the email address of the owner or the modified could be set as the "reply to:" field however.

[anonymous]

Replying to eblot:

So why not add this mail address to the mail header, so the recipiant (the owner) can directly reply.

Because the owner of the project never sends the email, Trac does. Maybe the email address of the owner or the modified could be set as the "reply to:" field however.

If the owner would like to directly respond without using track it would be cool to provide the mail address. I guess this is customized stuff, so it would be really nice if you could tell me where to edit that in the code (notification.py i guess) ?

Thanks a lot for now!

[Remy Blank]

Scheduling for the same milestone as #2073.

[Thijs Triemstra]

Replying to eblot:

Replying to anonymous:

Well, the setup is currently, that the OWNER of the project gets the ticket mail - right?

Yes

So why not add this mail address to the mail header, so the recipiant (the owner) can directly reply.

Because the owner of the project never sends the email, Trac does. Maybe the email address of the owner or the modified could be set as the "reply to:" field however.

Renamed the ticket. Also see #8360, that asks for a dynamic sender name. I attached a patch there that would recognize __updater__ as a keyword, maybe the same could be done here with something like smtp_from = __owner__?

[Peter Suter]

Could now be implemented as a plugin? Untested:

from trac.core import Component, implements
from trac.notification.api import IEmailDecorator
from trac.notification.mail import RecipientMatcher, set_header

class ReplyToTicketOwnerEmailDecorator(Component):
    """Use the ticket owner in the Reply-To header in notification emails."""

    implements(IEmailDecorator)

    def decorate_message(self, event, message, charset):
        if event.realm != 'ticket':
            return
        owner = event.target['owner']
        matcher = RecipientMatcher(self.env)
        owner = matcher.match_from_author(owner)
        if owner:
            set_header(message, 'Reply-To', owner, charset)

[Peter Suter]

Related, #10578 suggests using ticket updater in Reply-To: header.

[Peter Suter]

See wiki:CookBook/Notification/Email#Reply-ToTicketOwner

[Ryan J Ollos]

I tested the ReplyToTicketOwnerEmailDecorator and it seems to work well.