Edgewall Software

Opened 12 years ago

Closed 7 years ago

#10578 closed enhancement (wontfix)

Use updater's email in ticket notification ReplyTo

Reported by: Mark Potter <mpotter@…> Owned by:
Priority: normal Milestone:
Component: notification Version:
Severity: normal Keywords: updater notification replyto
Cc: Ryan J Ollos, frankly3d@…, Jun Omae Branch:
Release Notes:
API Changes:
Internal Changes:


Originally an additional suggestion to #8360 in comment:11:

Many SMTP servers are configured in such a way that they will refuse any message with a From: field not being the same as the authenticated user (i.e. smtp_from != smtp_user). If one has such an SMTP server, one cannot utilize the new smtp_from_author feature.

Suggestion: Add a new configuration, smtp_replyto_author, which acts similar to the new smtp_from_author but sets the Reply-To: field to the change author instead of the From: field.

Attachments (0)

Change History (8)

comment:1 by Remy Blank, 12 years ago

Milestone: next-major-0.1X

comment:2 by Steffen Hoffmann, 12 years ago

The request has been filed on your behalf in th:#10613 for th:AnnouncerPlugin as well, and is considered for implementation, because it seem like a more agreeable way to fulfill parts of the requirements from #8360 as well.

Last edited 11 years ago by Peter Suter (previous) (diff)

comment:3 by Ryan J Ollos, 10 years ago

Cc: Ryan J Ollos added

comment:4 by Frankly3D <frankly3d@…>, 10 years ago

Cc: frankly3d@… added

comment:5 by Ryan J Ollos, 10 years ago

It was requested on the mailing list to have a configuration option that allows the smtp_replyto address to be set to the ticket's owner.

The issue is a little tricky because while smtp_from_author and smtp_replyto_author are applicable to multiple realms, smtp_replyto_owner would only be applicable to the ticket realm. Perhaps we should have a [ticket-notification] section for ticket-specific options. This right solution may become more clear as the notification system is being reworked for Trac 1.2 (#3517).

Last edited 10 years ago by Ryan J Ollos (previous) (diff)

comment:6 by Ryan J Ollos, 9 years ago

Cc: Jun Omae added

I accidentally deleted jomae from the CC list while cleaning up spam.

Last edited 9 years ago by Ryan J Ollos (previous) (diff)

comment:7 by Peter Suter, 7 years ago

Related, #6789 suggests using ticket reporter in Reply-To: header.

Could now be implemented as a plugin, similar to comment:11:ticket:6789?

comment:8 by Peter Suter, 7 years ago

Milestone: next-major-releases
Resolution: wontfix
Status: newclosed

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