Opened 12 years ago
Closed 7 years ago
#10578 closed enhancement (wontfix)
Use updater's email in ticket notification ReplyTo
| Reported by: | Owned by: | ||
|---|---|---|---|
| Priority: | normal | Milestone: | |
| Component: | notification | Version: | |
| Severity: | normal | Keywords: | updater notification replyto |
| Cc: | Ryan J Ollos, frankly3d@…, Jun Omae | Branch: | |
| Release Notes: | |||
| API Changes: | |||
| Internal Changes: | |||
Description
Originally an additional suggestion to #8360 in comment:11:
Many SMTP servers are configured in such a way that they will refuse any message with a From: field not being the same as the authenticated user (i.e. smtp_from != smtp_user). If one has such an SMTP server, one cannot utilize the new smtp_from_author feature.
Suggestion: Add a new configuration, smtp_replyto_author, which acts similar to the new smtp_from_author but sets the Reply-To: field to the change author instead of the From: field.
Attachments (0)
Change History (8)
comment:1 by , 12 years ago
| Milestone: | → next-major-0.1X |
|---|
comment:3 by , 10 years ago
| Cc: | added |
|---|
comment:4 by , 10 years ago
| Cc: | added |
|---|
comment:5 by , 10 years ago
It was requested on the mailing list to have a configuration option that allows the smtp_replyto address to be set to the ticket's owner.
The issue is a little tricky because while smtp_from_author and smtp_replyto_author are applicable to multiple realms, smtp_replyto_owner would only be applicable to the ticket realm. Perhaps we should have a [ticket-notification] section for ticket-specific options. This right solution may become more clear as the notification system is being reworked for Trac 1.2 (#3517).
comment:6 by , 9 years ago
| Cc: | added |
|---|
I accidentally deleted jomae from the CC list while cleaning up spam.
comment:7 by , 7 years ago
Related, #6789 suggests using ticket reporter in Reply-To: header.
Could now be implemented as a plugin, similar to comment:11:ticket:6789?
comment:8 by , 7 years ago
| Milestone: | next-major-releases |
|---|---|
| Resolution: | → wontfix |
| Status: | new → closed |
The request has been filed on your behalf in th:#10613 for th:AnnouncerPlugin as well, and is considered for implementation, because it seem like a more agreeable way to fulfill parts of the requirements from #8360 as well.