Make 'New Ticket' default select options invalid
|Reported by:||Owned by:||Jonas Borgström|
I find it annoying that the new ticket submission provides defaults for drop-down ticket properties that may be incorrect, allowing a forgetful or inattentive user to submit a ticket with incorrect properties. This is especially annoying for small projects where nobody performs ticket triage, resulting in tickets being mis-filed and consequently not acted upon in a timely manner (eg: when developers are working at completing a particular milestone).
I would prefer that drop-down ticket properties default to "Please select…" or similar when creating a new ticket, forcing the user to review each property and select an appropriate value. This behavior should be configurable for each ticket property.