Edgewall Software
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Opened 18 years ago

Closed 18 years ago

#4607 closed defect (fixed)

Status of a closed ticket is not reflected in the status selector

Reported by: Emmanuel Blot Owned by: Jonas Borgström
Priority: normal Milestone: 0.11
Component: ticket system Version: devel
Severity: normal Keywords:
Cc: Branch:
Release Notes:
API Changes:
Internal Changes:

Description

When a ticket is closed and browsed, the possible status changes are as follow:

  • leave as closed
  • reopen ticket

The bold characters indicate the default status.

This is really error prone, as if someone wants to change any field of the ticket once it's closed, the default behaviour leads to re-open the ticket. AFAICT, it seems to be an exception w/ the way the fields are managed: all the other fields are set to their current value.

The status of the ticket should be left to its current value (i.e. closed) - at least for the sake of coherency w/ the other fields, i.e.:

  • leave as closed
  • reopen ticket

ps: I hope it's not a duplicate, I've not been able to find one; it's hard to filter the hundreds of matching entries with 'a search string that contains ticket and status ;-)

Attachments (0)

Change History (1)

comment:1 by Matthew Good, 18 years ago

Resolution: fixed
Status: newclosed

No, I don't think there was an existing ticker, but this was already fixed in r4627.

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Change Properties
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Action
as closed The owner will remain Jonas Borgström.
The resolution will be deleted. Next status will be 'reopened'.
to The owner will be changed from Jonas Borgström to the specified user.

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