Opened 18 years ago
Last modified 4 years ago
#4519 new enhancement
[PATCH] Feature: component owner ticket notification
| Reported by: | Owned by: | ||
|---|---|---|---|
| Priority: | normal | Milestone: | next-dev-1.7.x |
| Component: | notification | Version: | 0.10.3 |
| Severity: | normal | Keywords: | patch notification |
| Cc: | Christian Boos, webkontakt@…, pierrega@…, leho@… | Branch: | |
| Release Notes: |
Allow component owner to subscribe to notifications. |
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| API Changes: | |||
| Internal Changes: | |||
Description (last modified by )
The following patch allows for component owner notification of ticket updates (even when the ticket is assigned to a different user than the component owner). This feature must be enabled in the trac.ini file with a line like this:
[notification] always_notify_component_owner = true
We've been using this patch with Trac 0.10 and it has been working fine.
I made the patch against this trunk file: http://svn.edgewall.org/repos/trac/trunk/trac/ticket/notification.py
Let me know if there are any problems with the patch and I'll be happy to address them. Thanks for your consideration.
Attachments (1)
Change History (22)
by , 18 years ago
| Attachment: | component_owner_patch.diff added |
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comment:1 by , 18 years ago
| Description: | modified (diff) |
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| Keywords: | notification added |
I'm not sure whether it is worth applying the patch as we really need to reconsider the way users get notified (there are several tickets about this topic, with one of them that propose to get rid of the always_notify_* options).
Anyway the option itself (notification of the component owner) should be considered in the new notification 'engine'
comment:2 by , 18 years ago
Sounds good to me. I know notification of the component owner has been very useful for us. Any method of implementation would be great.
comment:3 by , 18 years ago
| Component: | ticket system → notification |
|---|---|
| Milestone: | → 0.12 |
| Owner: | changed from to |
Supersedes #3709: when implementing notification to owner, we should inform the old owner about ownership changes (the proposed patch doesn't seem to take care of this).
comment:4 by , 17 years ago
#6338 also requested that the old owner should be notified after change of ticket ownership.
comment:5 by , 17 years ago
| Cc: | added |
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Is #2311 also fixed with this patch? Seems to be duplicate then.
But does it really last until 0.12 until this (small, but fatal) bug will officially be fixed? It is fairly crucial for a productive workflow, and the bug is reported since years.
comment:6 by , 17 years ago
Yes, it looks like #2311 could be fixed the "brute force" way by this patch, but it's not a duplicate, as #2311 should work without forcing the owner to be always notified.
As for having to wait for 0.12: if someone (anyone) updates the patch for 0.11 and we (the trac team) approve the feature, this can go in 0.11.1, as this ticket falls into the "minor improvements" category.
comment:7 by , 16 years ago
| Cc: | added |
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Hello,
I'm trying to use this patch with 0.11 and the component owner does not receive email. Since I have no experience with python, is there anything I have to do other than modifying the Python25\Lib\site-packages\trac\ticket\notification.py file and adding a line in the the trac.ini file? I'm running tracd, what can I do to debug this?
Thanks!
comment:8 by , 15 years ago
In Looks like, in 0.11.1, the old component owner continues to be notified on all activity on the ticket.
So let's say the ticket gets created in the incorrect component. As owner of incorrect component I assign it to correct component. I then continue to be emailed all activity on this ticket even though I an not ticket owner, reporter or cc.
comment:9 by , 15 years ago
The bug reported by anonymous 8 months ago is still present. Assigning ticket to correct owner results in notifications still being sent to the owner of the old component.
follow-up: 18 comment:11 by , 10 years ago
changeset:a419627eb162/psuter.hg (from log:psuter.hg@T11870_optional_subscribers in #11870) implements this feature. It would be enabled by default in the new trac.ini section from #11875:
[notification-subscriber] always_notify_component_owner = TicketComponentOwnerSubscriber
Or users can (un-)subscribe in their notification preferences.
comment:12 by , 10 years ago
| Cc: | added |
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comment:13 by , 10 years ago
| Milestone: | next-major-releases → 1.1.5 |
|---|---|
| Owner: | changed from to |
| Release Notes: | modified (diff) |
| Status: | new → assigned |
comment:14 by , 10 years ago
| Milestone: | 1.1.5 → 1.1.6 |
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comment:15 by , 9 years ago
| Milestone: | 1.1.6 → 1.1.7 |
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comment:17 by , 9 years ago
| Milestone: | 1.2 → next-dev-1.3.x |
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Moving tickets out of milestone:1.2. Please move back if you intend to complete the work within the next several weeks.
comment:18 by , 9 years ago
| Owner: | removed |
|---|---|
| Status: | assigned → new |
Replying to psuter:
changeset:a419627eb162/psuter.hg (from log:psuter.hg@T11870_optional_subscribers in #11870) implements this feature. It would be enabled by default in the new trac.ini section from #11875:
[notification-subscriber] always_notify_component_owner = TicketComponentOwnerSubscriberOr users can (un-)subscribe in their notification preferences.
I still think this makes sense, but sadly don't seem to have enough time to pursue it further. Feel free take over.
comment:19 by , 9 years ago
| Keywords: | patch added |
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Patch to allow for component owner notification of ticket changes