Edgewall Software
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Opened 13 years ago

Closed 11 years ago

Last modified 5 years ago

#2944 closed enhancement (fixed)

Add feedback status for tickets that are automatically closed after N days if no activity

Reported by: xuefer@… Owned by: Jonas Borgström
Priority: normal Milestone: 0.11
Component: ticket system Version: 0.9.4
Severity: normal Keywords: workflow
Cc: leho@… Branch:
Release Notes:
API Changes:

Description

there's a "feedback" status in bug system http://bugs.php.net. i think it's nice to introduce it into trac ticket system too. all in feedback tickets will be closed automatically within N days, with some cron job.

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Change History (4)

comment:1 by sid, 13 years ago

Summary: feedback" status for ticket that will be auto closedAdd feedback status for tickets that are automatically closed after N days if no activity

The link you want is probably http://qa.php.net/handling-bugs.php instead. The choice quote is this:

If a bug is in "feedback" status it will close automatically if the bug reporter doesn't answer after two weeks.

This could be a useful addition to Trac, especially since some of the tickets I've been digging through are a year old without any further feedback from the original poster. But this can also just be a manual process as well. In #3393, there is a Report that shows active tickets by last modified date that could be useful for this.

comment:2 by Christian Boos, 12 years ago

Keywords: workflow added
Milestone: 0.11

We're currently discussing a similar needinfo status, and it's quite likely that this will go in the default opensource and enterprise workflows.

comment:3 by Christian Boos, 11 years ago

Milestone: 0.11.10.11
Resolution: fixed
Status: newclosed

comment:4 by lkraav <leho@…>, 5 years ago

Cc: leho@… added

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as closed The owner will remain Jonas Borgström.
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