Edgewall Software
Modify

Opened 19 years ago

Closed 17 years ago

Last modified 10 years ago

#2944 closed enhancement (fixed)

Add feedback status for tickets that are automatically closed after N days if no activity

Reported by: xuefer@… Owned by: Jonas Borgström
Priority: normal Milestone: 0.11
Component: ticket system Version: 0.9.4
Severity: normal Keywords: workflow
Cc: leho@… Branch:
Release Notes:
API Changes:
Internal Changes:

Description

there's a "feedback" status in bug system http://bugs.php.net. i think it's nice to introduce it into trac ticket system too. all in feedback tickets will be closed automatically within N days, with some cron job.

Attachments (0)

Change History (4)

comment:1 by sid, 18 years ago

Summary: feedback" status for ticket that will be auto closedAdd feedback status for tickets that are automatically closed after N days if no activity

The link you want is probably http://qa.php.net/handling-bugs.php instead. The choice quote is this:

If a bug is in "feedback" status it will close automatically if the bug reporter doesn't answer after two weeks.

This could be a useful addition to Trac, especially since some of the tickets I've been digging through are a year old without any further feedback from the original poster. But this can also just be a manual process as well. In #3393, there is a Report that shows active tickets by last modified date that could be useful for this.

comment:2 by Christian Boos, 18 years ago

Keywords: workflow added
Milestone: 0.11

We're currently discussing a similar needinfo status, and it's quite likely that this will go in the default opensource and enterprise workflows.

comment:3 by Christian Boos, 17 years ago

Milestone: 0.11.10.11
Resolution: fixed
Status: newclosed

comment:4 by lkraav <leho@…>, 10 years ago

Cc: leho@… added

Modify Ticket

Change Properties
Set your email in Preferences
Action
as closed The owner will remain Jonas Borgström.
The resolution will be deleted. Next status will be 'reopened'.
to The owner will be changed from Jonas Borgström to the specified user.

Add Comment


E-mail address and name can be saved in the Preferences .
 
Note: See TracTickets for help on using tickets.