Opened 18 years ago
Closed 17 years ago
#2622 closed enhancement (duplicate)
Show ticket status in notification email
| Reported by: | Owned by: | Jonas Borgström | |
|---|---|---|---|
| Priority: | normal | Milestone: | |
| Component: | general | Version: | 0.9.3 |
| Severity: | normal | Keywords: | ticket notification mail |
| Cc: | Branch: | ||
| Release Notes: | |||
| API Changes: | |||
| Internal Changes: | |||
Description
Attachments (0)
Change History (9)
comment:1 by , 18 years ago
comment:2 by , 18 years ago
Err, sorry about that. I mean to say "show status in email subject". This is helpful as at a glance I would be able to see how many "new" tickets I have in my trac folder.
comment:3 by , 18 years ago
Newly created tickets would not have a RE: in the subject line so in that respect, the status is in the subject.
comment:4 by , 18 years ago
At the very least, this feature should be enabled by an option:
The same ticket would appear with different subjects [dep. on its status], which can lead to confusion for sorting ticket emails.
Another option could be to add another SMTP header, such as X-Trac-Ticket-Status, to specify the status of the ticket: any good MUA (email client) could sort the emails using this header.
comment:6 by , 17 years ago
#1359 is a ticket (with a patch) about adding the SMTP header information.
comment:7 by , 17 years ago
#3136 added ability to make the project prefix configurable. This should probably build off that work.
comment:8 by , 17 years ago
It would be nice if the subject of the email read more like the title of the RSS feed. Examples:
Ticket #16 (defect closed): Cannot post Comment Ticket #11 (enhancement created): Command line interface
Can't we have a ticket_notify_email_subject.cs? I could then edit it to pickup the change title etc.
Can you be more descriptive ?
The status of a ticket is already part of the message body of a notification email (in the ticket header). What would you want to be added/changed ?