TemplateNotFound: Template "agilo_ticket_view.html" not found

[bill.gooch@…]

How to Reproduce

While doing a GET operation on /ticket/1341, Trac issued an internal error.

Using the Incenergy account, select any ticket from any report. About half the time it will get this error. If it doesn't get this error, then select "Edit" and about half the time it will get a similar error to this one. If it doesn't get an error then edit something and "Save Changes" and most of the time it will get the error shown here. This has been happening consistently for over a week, even though we have previously reported the problem. We're paying for a service, and we would very much appreciate having the service work properly!

Request parameters:

{'id': u'1341'}

User Agent was: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.23) Gecko/20110920 Firefox/3.6.23

System Information

Trac	0.11.6
Python	2.5.4 (r254:67916, Dec 3 2009, 14:36:49) [GCC 4.1.2 20080704 (Red Hat 4.1.2-46)]
setuptools	0.6c11
SQLite	3.3.6
pysqlite	2.5.6
Genshi	0.5.1
mod_wsgi	3.1 (WSGIProcessGroup tracdaemon WSGIApplicationGroup %{GLOBAL})
Pygments	1.1.1
Agilo	py2.5
CustomFieldAdmin	0.2.2
Subversion	1.6.6 (r40053)
RPC	1.0.6
jQuery:	1.2.6

Python Traceback

Traceback (most recent call last):
  File "/usr/local/lib/python2.5/site-packages/Trac-0.11.6-py2.5.egg/trac/web/main.py", line 450, in _dispatch_request
    dispatcher.dispatch(req)
  File "/usr/local/lib/python2.5/site-packages/Trac-0.11.6-py2.5.egg/trac/web/main.py", line 227, in dispatch
    data, content_type)
  File "/usr/local/lib/python2.5/site-packages/Trac-0.11.6-py2.5.egg/trac/web/chrome.py", line 738, in render_template
    template = self.load_template(filename, method=method)
  File "/usr/local/lib/python2.5/site-packages/Trac-0.11.6-py2.5.egg/trac/web/chrome.py", line 712, in load_template
    return self.templates.load(filename, cls=cls)
  File "/usr/local/lib/python2.5/site-packages/Genshi-0.5.1-py2.5-linux-x86_64.egg/genshi/template/loader.py", line 237, in load
    raise TemplateNotFound(filename, search_path)
TemplateNotFound: Template "agilo_ticket_view.html" not found

[Remy Blank]

PluginIssue (AgiloForScrum, I assume).

[stefano.rago@…]

@rblank, thanks for the cc!

@bill.gooch: if you are an Agilo for Trac customer, please use the customer support email address for support requests. In this way

• we can review the issue before filing a bug
• you get professional support within SLA times

Thanks