KeyError: 'hours'

[mcpbalaji@…]

How to Reproduce

While doing a POST operation on /newticket, Trac issued an internal error.

(please provide additional details here)

Request parameters:

{'__FORM_TOKEN': u'2a7096fbbc4e44ef71358de1',
 'field_backlog': u'no backlog',
 'field_blockedby': u'df',
 'field_blocking': u'sdf',
 'field_cc': u'balaji',
 'field_clientrate': u'sdf',
 'field_component': u'component1',
 'field_description': u'test',
 'field_hard_deadline1': u'fds',
 'field_hard_deadline2': u'sdf',
 'field_keywords': u'sdf',
 'field_milestone': u'',
 'field_owner': u'fdf',
 'field_priority': u'major',
 'field_reporter': u'admin',
 'field_status': u'new',
 'field_summary': u'teest',
 'field_type': u'defect',
 'field_version': u'',
 'submit': u'Create ticket'}

System Information

Trac	0.11.7
Python	2.5.2 (r252:60911, Jul 22 2009, 15:52:25) [GCC 4.2.4 (Ubuntu 4.2.4-1ubuntu3)]
setuptools	0.6c11
SQLite	3.4.2
pysqlite	2.3.2
Genshi	0.7dev-r1134
mod_python	3.3.1
Subversion	1.4.6 (r28521)
CustomFieldAdmin	0.2.2

Python Traceback

Traceback (most recent call last):
  File "/usr/lib/python2.5/site-packages/Trac-0.11.7-py2.5.egg/trac/web/main.py", line 450, in _dispatch_request
    dispatcher.dispatch(req)
  File "/usr/lib/python2.5/site-packages/Trac-0.11.7-py2.5.egg/trac/web/main.py", line 206, in dispatch
    resp = chosen_handler.process_request(req)
  File "/usr/lib/python2.5/site-packages/Trac-0.11.7-py2.5.egg/trac/ticket/web_ui.py", line 183, in process_request
    return self._process_newticket_request(req)
  File "/usr/lib/python2.5/site-packages/Trac-0.11.7-py2.5.egg/trac/ticket/web_ui.py", line 399, in _process_newticket_request
    self._do_create(req, ticket) # (redirected if successful)
  File "/usr/lib/python2.5/site-packages/Trac-0.11.7-py2.5.egg/trac/ticket/web_ui.py", line 1000, in _do_create
    ticket.insert()
  File "/usr/lib/python2.5/site-packages/Trac-0.11.7-py2.5.egg/trac/ticket/model.py", line 214, in insert
    listener.ticket_created(self)
  File "build/bdist.linux-i686/egg/notify/notify.py", line 45, in ticket_created
    self.build_url(ticket, 'created')
  File "build/bdist.linux-i686/egg/notify/notify.py", line 59, in build_url
    hours = ticket.values['hours']
KeyError: 'hours'

[anonymous]

Please give me a solution for this….

[Christian Boos]

Sorry, this is a PluginIssue. The first step to get a solution is to ask for it at the proper place…