Exception: Error executing command (return code = 4): /tmp/page2docmCNB9N/word_wOEZa0:1: parser error : Document is empty ^ /tmp/page2docmCNB9N/word_wOEZa0:1: parser error : Start tag expected, '<' not found ^ cannot parse /tmp/page2docmCNB9N/word_wOEZa0

[david@…]

How to Reproduce

While doing a GET operation on /wiki/WikiStart, Trac issued an internal error.

(please provide additional details here)

Request parameters:

{'format': u'zip', 'page': u'WikiStart'}

User Agent was: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7 (.NET CLR 3.5.30729) FBSMTWB

System Information

Trac	0.11.7stable-r9170
Python	2.6 (r26:66714, Nov 3 2009, 17:33:38) [GCC 4.4.1 20090725 (Red Hat 4.4.1-2)]
setuptools	0.6c9
MySQL	server: "5.1.42", client: "5.1.42", thread-safe: 0
MySQLdb	1.2.3c1
Genshi	0.5.1
Pygments	1.1.1
Bitten	0.7dev-r805
CustomFieldAdmin	0.2.2
Subversion	1.6.6 (r40053)
jQuery:	1.2.6

Python Traceback

Traceback (most recent call last):
  File "/usr/lib/python2.6/site-packages/Trac-0.11.7stable_r9170-py2.6.egg/trac/web/main.py", line 450, in _dispatch_request
    dispatcher.dispatch(req)
  File "/usr/lib/python2.6/site-packages/Trac-0.11.7stable_r9170-py2.6.egg/trac/web/main.py", line 206, in dispatch
    resp = chosen_handler.process_request(req)
  File "/usr/lib/python2.6/site-packages/Trac-0.11.7stable_r9170-py2.6.egg/trac/wiki/web_ui.py", line 165, in process_request
    format, versioned_page.name)
  File "/usr/lib/python2.6/site-packages/Trac-0.11.7stable_r9170-py2.6.egg/trac/mimeview/api.py", line 961, in send_converted
    content, selector)
  File "/usr/lib/python2.6/site-packages/Trac-0.11.7stable_r9170-py2.6.egg/trac/mimeview/api.py", line 669, in convert_content
    output = converter.convert_content(req, mimetype, content, ck)
  File "build/bdist.linux-i686/egg/pagetodoc/pagetodoc.py", line 139, in convert_content
    self.execute_external_program(cmd)
  File "build/bdist.linux-i686/egg/pagetodoc/pagetodoc.py", line 200, in execute_external_program
    raise Exception("Error executing command (return code = %s): %s" % (retval, errData))
Exception: Error executing command (return code = 4): /tmp/page2docmCNB9N/word_wOEZa0:1: parser error : Document is empty

^
/tmp/page2docmCNB9N/word_wOEZa0:1: parser error : Start tag expected, '<' not found

^
cannot parse /tmp/page2docmCNB9N/word_wOEZa0

[Christian Boos]

PluginIssue (​TH:PageToDocIntegration).

And btw., nothing related to this particular error but:

MySQL	server: "5.1.42", client: "5.1.42", thread-safe: 0

The thread-safe: 0 part is very likely to cause you trouble, see MySqlDb for advices.