Modify ↓
Opened 20 years ago
Closed 20 years ago
#871 closed defect (invalid)
Email shouldnt contain whole ticket
| Reported by: | tonib <toni.brkic at switchcore.com> | Owned by: | Jonas Borgström |
|---|---|---|---|
| Priority: | normal | Milestone: | |
| Component: | ticket system | Version: | 0.7.1 |
| Severity: | normal | Keywords: | |
| Cc: | Branch: | ||
| Release Notes: | |||
| API Changes: | |||
| Internal Changes: | |||
Description
When an email is sent out for a ticket if I understand it correctly the description with all comments are written out twice in the email.
For the description/comments it should be enough to only write out the new comment/description. If a person is interested in the whole thread he could press the link in the email.
Now the emails get very long very quick and it is hard to get an overview of what is the new info.
/T
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Noticed that the behaviour isnt as I reported. Think though maybe instead of writing Old description and New Description. Previous description and Added description would be better.