Edgewall Software

Opened 9 years ago

Last modified 8 years ago

#8702 new enhancement

Different workflows when viewing own tickets/others tickets

Reported by: adrian.price@… Owned by:
Priority: normal Milestone: unscheduled
Component: ticket system Version: 0.11.5
Severity: normal Keywords: workflow
Release Notes:
API Changes:


I want to have an "accept and resolve" workflow for accepting someone else's ticket and closing it in one step, but it's extraneous when you're viewing your own tickets. It would be nice if I could create a workflow that would only show up when you're viewing your own ticket, or only show up if you're viewing someone else's ticket. Maybe something like workflow_name.owner = ( self | others | any ) (of course any being the default, the current behavior).

Attachments (0)

Change History (5)

comment:1 Changed 9 years ago by Eli Carter

Look at VirtualTicketPermissionsPlugin; you should be able to modify it to provide inverse permissions like TICKET_IS_NOT_OWNER. You may want to look at the CodeReview sample plugin for ideas as well; it is set up such that you aren't able to review your own tickets.

comment:2 Changed 9 years ago by Eli Carter

Looks like that plugin has a modification posted to add TICKET_IS_NOTOWNER already.

comment:3 Changed 9 years ago by Christian Boos

comment:4 Changed 9 years ago by Christian Boos

Milestone: next-major-0.1X

comment:5 Changed 8 years ago by Remy Blank

Milestone: next-major-0.1Xunscheduled

Modify Ticket

Change Properties
Set your email in Preferences
as new The ticket will remain with no owner.
The ticket will be disowned.
as The resolution will be set.
The owner will be changed from (none) to anonymous.

Add Comment

E-mail address and name can be saved in the Preferences .
Note: See TracTickets for help on using tickets.