Edgewall Software
Modify

Opened 10 years ago

Last modified 9 years ago

#8702 new enhancement

Different workflows when viewing own tickets/others tickets

Reported by: adrian.price@… Owned by:
Priority: normal Milestone: unscheduled
Component: ticket system Version: 0.11.5
Severity: normal Keywords: workflow
Cc: Branch:
Release Notes:
API Changes:

Description

I want to have an "accept and resolve" workflow for accepting someone else's ticket and closing it in one step, but it's extraneous when you're viewing your own tickets. It would be nice if I could create a workflow that would only show up when you're viewing your own ticket, or only show up if you're viewing someone else's ticket. Maybe something like workflow_name.owner = ( self | others | any ) (of course any being the default, the current behavior).

Attachments (0)

Change History (5)

comment:1 by Eli Carter, 10 years ago

Look at VirtualTicketPermissionsPlugin; you should be able to modify it to provide inverse permissions like TICKET_IS_NOT_OWNER. You may want to look at the CodeReview sample plugin for ideas as well; it is set up such that you aren't able to review your own tickets.

comment:2 by Eli Carter, 10 years ago

Looks like that plugin has a modification posted to add TICKET_IS_NOTOWNER already.

comment:3 by Christian Boos, 10 years ago

comment:4 by Christian Boos, 10 years ago

Milestone: next-major-0.1X

comment:5 by Remy Blank, 9 years ago

Milestone: next-major-0.1Xunscheduled

Modify Ticket

Change Properties
Set your email in Preferences
Action
as new The ticket will remain with no owner.
The ticket will be disowned. Next status will be 'new'.
as The resolution will be set. Next status will be 'closed'.
The owner will be changed from (none) to anonymous. Next status will be 'assigned'.

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