Edgewall Software

Opened 10 years ago

Last modified 5 years ago

#8672 new enhancement

Filter ticket queries by user groups

Reported by: joshua.hoke@… Owned by:
Priority: normal Milestone: next-major-releases
Component: ticket system Version: none
Severity: normal Keywords: permissions reports queries tickets groups roles consider
Cc: yoann@… Branch:
Release Notes:
API Changes:


We had a need to filter the results of a TicketQuery by user groups (from the permission system) to keep query results from becoming overwhelming. The attached patch does this by expanding a 'username' like '@software' in the owner field of a query to all the users with that role. This is a very rough implementation for now (the group functionality should be provided by the permissions system and there should be a way to list groups on the Custom Query page) but I'm putting it up anyway in the hope that the idea is useful.

We use this like


Attachments (1)

ticket-query-group-filter.diff (2.4 KB ) - added by joshua.hoke@… 10 years ago.
Preliminary version; only tested via the TicketQuery macro

Download all attachments as: .zip

Change History (10)

by joshua.hoke@…, 10 years ago

Preliminary version; only tested via the TicketQuery macro

comment:1 by Christian Boos, 10 years ago

Keywords: consider added
Milestone: 0.12

Thanks for the patch, we'll look into it.

comment:2 by Christian Boos, 10 years ago

As you noted though, the PermissionSystem should actually have better group support, something we might still do in time for 0.12.

comment:3 by Remy Blank, 10 years ago

Milestone: 0.12next-minor-0.12.x

Not a blocker for 0.12.

comment:4 by Christian Boos, 10 years ago

Milestone: next-minor-0.12.xnext-major-0.1X

I think this depends also on #5648, therefore next major milestone.

comment:5 by Christian Boos, 10 years ago

For next-major indeed.

comment:6 by Jun Omae, 7 years ago

#11134 was closed as duplicate.

in reply to:  6 ; comment:7 by Chris.Nelson@…, 7 years ago

Replying to jomae:

#11134 was closed as duplicate.

However, the patch attached to the other ticket applies to 1.0/1.1 (where query constraints have a different structure).

in reply to:  7 comment:8 by yoann@…, 7 years ago

Cc: yoann@… added

comment:9 by Ryan J Ollos, 5 years ago

Reporter: changed from joshua.hoke@… to joshua.hoke@…

Modify Ticket

Change Properties
Set your email in Preferences
as new The ticket will remain with no owner.
The ticket will be disowned. Next status will be 'new'.
as The resolution will be set. Next status will be 'closed'.
The owner will be changed from (none) to anonymous. Next status will be 'assigned'.

Add Comment

E-mail address and name can be saved in the Preferences .
Note: See TracTickets for help on using tickets.