add new ticket - bug

[anonymous]

when I added new ticket, and I clicked on 'Submit ticket' I got some error

( I have the latest stable version of trac )

Python Traceback

Traceback (most recent call last):
  File "/Library/Python/2.5/site-packages/trac/web/main.py", line 406, in dispatch_request
    dispatcher.dispatch(req)
  File "/Library/Python/2.5/site-packages/trac/web/main.py", line 237, in dispatch
    resp = chosen_handler.process_request(req)
  File "/Library/Python/2.5/site-packages/trac/ticket/web_ui.py", line 313, in process_request
    get_reporter_id(req, 'author'))
  File "/Library/Python/2.5/site-packages/trac/ticket/web_ui.py", line 669, in _insert_ticket_data
    actions = TicketSystem(self.env).get_available_actions(ticket, req.perm)
  File "/Library/Python/2.5/site-packages/trac/ticket/api.py", line 83, in get_available_actions
    return [action for action in actions.get(ticket['status'], ['leave'])
  File "/Library/Python/2.5/site-packages/trac/ticket/model.py", line 104, in __getitem__
    return self.values[name]
KeyError: 'status'

and when later I want look at created ticket I got sth silimar

Python Traceback

Traceback (most recent call last):
  File "/Library/Python/2.5/site-packages/trac/web/main.py", line 406, in dispatch_request
    dispatcher.dispatch(req)
  File "/Library/Python/2.5/site-packages/trac/web/main.py", line 237, in dispatch
    resp = chosen_handler.process_request(req)
  File "/Library/Python/2.5/site-packages/trac/ticket/web_ui.py", line 313, in process_request
    get_reporter_id(req, 'author'))
  File "/Library/Python/2.5/site-packages/trac/ticket/web_ui.py", line 669, in _insert_ticket_data
    actions = TicketSystem(self.env).get_available_actions(ticket, req.perm)
  File "/Library/Python/2.5/site-packages/trac/ticket/api.py", line 83, in get_available_actions
    return [action for action in actions.get(ticket['status'], ['leave'])
  File "/Library/Python/2.5/site-packages/trac/ticket/model.py", line 104, in __getitem__
    return self.values[name]
KeyError: 'status'

[Remy Blank]

That specific ticket doesn't seem to have a status, which should never happen. Do you have any plugins installed?

You'll probably have to fix the ticket by hand in the database, and set its status to e.g. "new".

Also, please give us some more information about your setup: database, Python database bindings, web server and frontend, …

[anonymous]

I istalled trac via mac ports on leopart, i don't have any plugins.

server: apache2 db: sqlite, I changed the version from 21 to 20 in system table, because it doesn't work with 21

[Remy Blank]

Replying to anonymous:

I changed the version from 21 to 20 in system table, because it doesn't work with 21

Err… The database version for 0.11.5 is 21, so there's something fishy here. Are you sure that you are actually using 0.11.5? Do you have an older version installed as well?

This smells more and more like an InstallationIssue…

[Remy Blank]

No reply, closing as an InstallationIssue. Feel free to reopen if you can provide the requested info.