Edgewall Software
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Opened 17 years ago

Closed 17 years ago

#6584 closed defect (duplicate)

Automaticly accept ticket when reporter equals assigned to

Reported by: tov.are.jacobsen@… Owned by: Jonas Borgström
Priority: low Milestone:
Component: ticket system Version:
Severity: trivial Keywords: assign ticket reporter
Cc: Branch:
Release Notes:
API Changes:
Internal Changes:

Description

Hi,

I sometimes note down task's I'm about to do myself when registering a new ticket.

If the reporter and assign to is the same user, acceptance could be regarded as implicit.

Thank you

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Change History (3)

comment:1 by Noah Kantrowitz, 17 years ago

You can build a custom workflow plugin to do this. -1.

comment:2 by hyuga <hyugaricdeau@…>, 17 years ago

Definitely a plugin candidate. I assign tickets to myself all the time, but I use 'acceptance' more to imply that I'm actively working on something, which I think is true for the majority of users as well. It can certainly be desirable to assign a ticket to one's self for some future enhancement, for example, that might seem like a good idea at the time.

comment:3 by osimons, 17 years ago

Keywords: assign, ticket, reporter → assign ticket reporter
Resolution: duplicate
Status: newclosed

Closing this as a duplicate of #2045 - it essentially asks for the same use case, and has much relevant discussion on the topic.

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as closed The owner will remain Jonas Borgström.
The resolution will be deleted. Next status will be 'reopened'.
to The owner will be changed from Jonas Borgström to the specified user.

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