Edgewall Software

Opened 17 years ago

Closed 13 years ago

#6444 closed defect (worksforme)

Tickets missing off printed report

Reported by: Paresh.Solanki@… Owned by: Matthew Good
Priority: normal Milestone:
Component: report system Version: 0.10.4
Severity: normal Keywords:
Cc: Branch:
Release Notes:
API Changes:
Internal Changes:


When using a custom query with 31 tickets, including the full description and grouping by owner. I get all 31 tickets in the report on screen, however, when I print (Landscape on A4 if that helps), some tickets go missing of the printed report. The report is 8 pages long and the missing tickets are between pages 6 and 7.

The problem as I have seen it affects the last two (maybe more) tickets of a group; When the last but one ticket is printed at the bottom of the page, so the heading is on the bottom of page 6 and the description should appear at the top of page 7, but the description is missing and so is the whole of the next ticket. In fact the next thing to appear at the top of page 7 is the first ticket of the next group.

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Change History (6)

comment:1 by Christian Boos, 17 years ago

Component: generalreport system
Owner: changed from Jonas Borgström to Matthew Good

A few more details about your configuration might help us to try to reproduce the issue:

  • Is that a report or a custom query? It's not the same output.
  • Which version of Trac are you using?
  • What browser are you using? (on which platform)

comment:2 by Paresh.Solanki@…, 17 years ago

this is my setup

  • Trac 0.10.4, running on an apache server.
  • Firfox on a windows XP client and HP laserjet 4000 printer.

I ran a custom query that was grouped by owner (descending) and included descriptions. There were 31 tickets included in the report on the browser, but only 29 when printed.

comment:3 by Christian Boos, 17 years ago

Milestone: 0.11.1
Version: 0.10.4

Thanks! Just to be sure: is the problem also present in the print preview, or only when printing for real?

comment:4 by Paresh.Solanki@…, 17 years ago

I hadn't tried preview, I simply did CTRL-P straight to printer.

Print preview appears to work fine and printing from preview is fine also. The only problem is printing directly to printer.

I have also noticed that the header is printed for the missing ticket as described, the header for the next group overlaps the bottom of the page.

comment:5 by osimons, 16 years ago

Tried printing from another browser? Does it give same problem?

Any special markup/content in the missing tickets that could possibly influence rendering?

comment:6 by Christian Boos, 13 years ago

Milestone: next-minor-0.12.x
Resolution: worksforme
Status: newclosed

No feedback, problem not reproducible.

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