Edgewall Software
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Opened 17 years ago

Closed 17 years ago

#6163 closed defect (invalid)

Problem when trying to install AccountManagerPlugin

Reported by: anonymous Owned by: Jonas Borgström
Priority: normal Milestone:
Component: general Version: 0.10.3
Severity: normal Keywords: plugin
Cc: Branch:
Release Notes:
API Changes:
Internal Changes:

Description (last modified by Emmanuel Blot)

Hi,

My trac is installed on Ubuntu Linux Server. I'm trying to install the AccountManagerPlugin and I have the following error :

Python Traceback

''Traceback (most recent call last):
  ''File "/var/lib/python-support/python2.5/trac/web/main.py", line 387, in dispatch_request
    ''dispatcher.dispatch(req)
  ''File "/var/lib/python-support/python2.5/trac/web/main.py", line 237, in dispatch
    ''resp = chosen_handler.process_request(req)
  ''File "/usr/lib/python2.5/site-packages/TracWebAdmin.egg/webadmin/web_ui.py", line 109, in ''process_request
    ''path_info)
  ''File "/usr/lib/python2.5/site-packages/TracWebAdmin.egg/webadmin/plugin.py", line 64, in ''process_admin_request
    ''self._do_update(req)
  ''File "/usr/lib/python2.5/site-packages/TracWebAdmin.egg/webadmin/plugin.py", line 147, in ''_do_update
    ''self.config.save()
  ''File "/var/lib/python-support/python2.5/trac/config.py", line 159, in save
    ''fileobj = file(self.filename, 'w')
''IOError: [Errno 13] Permission denied: '/var/lib/trac/teste/conf/trac.ini'

Can you help me? I don't know what to do. Thank you by advance

Regards

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Change History (1)

comment:1 by Emmanuel Blot, 17 years ago

Description: modified (diff)
Keywords: plugin added
Priority: highnormal
Resolution: invalid
Severity: criticalnormal
Status: newclosed

This is an installation issue, so please refer to the big red text box on the New Ticket page; moreover, this is an issue with a plugin, and should therefore be asked to the plugin maintainer - the web site is down for now, but you can still ask your issue on the MailingList, which is where any installation question should be asked anyway.

The error message tells you that the trac.ini file cannot be accessed, so it is likely that your web server does not have read/write permissions on this file or/and the conf directory.

Please act fair with the severity field: an installation issue is not a critical issue.

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