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Opened 15 years ago

Closed 14 years ago

Last modified 14 years ago

#5653 closed enhancement (fixed)

Strikethrough closed tickets on Custom Query module.

Reported by: fotos@… Owned by: Christian Boos
Priority: normal Milestone: 0.11.2
Component: ticket system Version: 0.10.3.1
Severity: minor Keywords: query strikethrough
Cc: Branch:
Release Notes:
API Changes:
Internal Changes:

Description

Take for example the following filter on custom query module:

(Show all ticked by owner)

  Status new(ticked) assigned(ticked) reopened(ticked) closed(ticked)
  Group by owner.

It would be nice to have a view where the closed tickets are marked with a strikethrough line. Right now the only way to discern closed tickets is by looking at the status column.

Perhaps being able to add a second sub-grouping (by owner, status) would also solve this ticket, but the strikethrough seems more plausible right now.

(I took some time to check that no other ticket like this exists, but I am not that confident that this feature is not implemented in 0.10.4 or 0.11. Also there is no query component (like the "report system"), so I leave this ticket in "general".)

Attachments (2)

strikethrough-0.10.5-patch.diff (1.4 KB ) - added by fotos@… 15 years ago.
Patch against 0.10.5dev
strikethrough-trunk-patch.diff (1.6 KB ) - added by fotos@… 15 years ago.
Patch against trunk

Download all attachments as: .zip

Change History (15)

by fotos@…, 15 years ago

Patch against 0.10.5dev

comment:1 by fotos@…, 15 years ago

I uploaded a patch against 0.10.5dev (stable). I can also upload one against trunk, but since I don't have trunk, I won't be able to test it (see that it works).

by fotos@…, 15 years ago

Patch against trunk

comment:2 by fotos@…, 15 years ago

Added a patch against trunk for what it's worth (propably nothing…).

comment:3 by Christian Boos, 15 years ago

Component: generalticket system
Milestone: 0.11.1

Well, it's quite worthy to be consistent with the display of tickets numbers.

comment:4 by osimons, 14 years ago

Type: defectenhancement

This is also related to #6088 that deals with how to display (or just remove) deleted tickets for for changed queries now that we provide a sample plugin that is likely to be used by many. A strikeout of the whole line could also be used for that purpose.

comment:5 by Christian Boos, 14 years ago

Milestone: 0.11.10.11
Owner: changed from Jonas Borgström to Christian Boos
Severity: normalminor
Status: newassigned

Got enough annoyed by this to finally do it ;-)

comment:6 by Christian Boos, 14 years ago

Resolution: fixed
Status: assignedclosed

Fixed in [6600] in a simpler way than the proposed patch, but thanks anyway!

comment:7 by fotos@…, 14 years ago

Thanks for taking the time to fix this. Much appreciated.

comment:8 by jason.trahan@…, 14 years ago

This would also be nice if it was added to the report as well. We have some reports that show by component and it would be helpful to see strikethrough lines on closed tickets.

comment:9 by jason.trahan@…, 14 years ago

Resolution: fixed
Status: closedreopened

The strikethrough doesn't work unless you add the status column to the ticket query. Some of our pages we want to not show the status column to preserve space and just rely on the strikethough to tell if a ticket is open or closed.

comment:10 by jason.trahan@…, 14 years ago

Actually it may be helpful to add a flag to the TicketQuery macro. Some of our managers like to see the strikethrough were others do not want to see it.

comment:11 by Christian Boos, 14 years ago

Milestone: 0.110.11.1

in reply to:  9 comment:12 by Remy Blank, 14 years ago

Resolution: fixed
Status: reopenedclosed

Replying to jason.trahan@…:

The strikethrough doesn't work unless you add the status column to the ticket query.

Well spotted. Fixed in [7472].

comment:13 by Remy Blank, 14 years ago

Milestone: 0.11.30.11.2

Setting proper milestone.

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as closed The owner will remain Christian Boos.
The resolution will be deleted. Next status will be 'reopened'.
to The owner will be changed from Christian Boos to the specified user.

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