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Opened 17 years ago

Closed 16 years ago

#5611 closed enhancement (wontfix)

Full comments history in every ticket's changing notification email

Reported by: esizikov@… Owned by: Emmanuel Blot
Priority: normal Milestone:
Component: notification Version: 0.10-stable
Severity: normal Keywords:
Cc: Branch:
Release Notes:
API Changes:
Internal Changes:

Description

It would be cool to have not just the last comment in the ticket's notification email, but all the previous comments descending by date (historical retrospection on ticket's processing).

Attachments (1)

ticket-notification-comments-history.patch (1.6 KB ) - added by esizikov@… 17 years ago.
A trivial patch for this ticket. Some config options maybe worth considering.

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Change History (10)

comment:1 by anonymous, 17 years ago

Type: defectenhancement

comment:2 by Christian Boos, 17 years ago

Milestone: 0.10.5

Well, strange idea. You'll get all the comments in separate mails and you mail user agent will thread them, won't it?

Proposing a wontfix here.

comment:3 by Eugene Sizikov, 17 years ago

Well, I'm not using MUA's threading (and my CTO/CEO doesn't use it too), that's why I asked for.

comment:4 by Christian Boos, 17 years ago

Sorting by message title would also work…

comment:5 by anonymous, 17 years ago

Ah, yes. There are some ways, but all of them imposes additional manipulation to be done. If the full history been included in the notification email nothing has to be done to remember what it is about. That's the reason.

by esizikov@…, 17 years ago

A trivial patch for this ticket. Some config options maybe worth considering.

comment:6 by Emmanuel Blot, 17 years ago

I agree on the wontfix proposition. As mentionned there are already several ways to get the full history of a ticket [timeline/rss, email threads or email titles, …], I don't think it is worth adding just-another-option to the notification options.

comment:7 by Eugene Sizikov, 17 years ago

Could it be implemented as a some kind of extension or plugin? For not to trash to basic distribution.

comment:8 by Noah Kantrowitz, 17 years ago

Yes, this is a good candidate to be moved over to trac-hacks.org as a Request-a-Hack.

comment:9 by sid, 16 years ago

Resolution: wontfix
Status: newclosed

As eblot and noah suggest, please request-a-hack on TracHacks for this issue.

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