add note on how to create a bug report

[wkornewald]

In the ticket creation form, between the ticket "Type" and the "Full description" there should be a note which will help increase the bug report quality for big projects with less qualified users:

For bug reports please specify:

• how to reproduce
• experienced behavior
• expected behavior

[Emmanuel Blot]

I think this really depends on the project and/or the company policy.

You can edit the ticket template to add this kind of information, but I don't think this should be part of the mainstream release.

[wkornewald]

Indeed, for internal projects it's not necessary, but I think that any openly accessible bug tracker should have these instructions. People just don't know how to report bugs and we should tell them which information we need.

[Matthew Good]

#2021 requested a template that could be included on the "New Ticket" page, which is implemented as "site_newticket.cs". While the usage of that include was different for #2021, I think it's a suitable solution for this ticket as well, so I'm closing this as a duplicate.

So, simply put the content you want in "templates/site_newticket.cs" under your Trac project.

[wkornewald]

I think that it would be better to have something like "site_newticket_description.cs", so the message is placed right before the description field instead of above the "your email or username" and "summary" fields.