Edgewall Software

Opened 14 years ago

Closed 5 years ago

#2968 closed enhancement (duplicate)

need a "contains" option for Owner if restrict_owner is true

Reported by: anonymous Owned by:
Priority: normal Milestone:
Component: ticket system Version: 0.9.4
Severity: normal Keywords: restrict_owner
Cc: tim@… Branch:
Release Notes:
API Changes:
Internal Changes:

Description (last modified by Ryan J Ollos)

#1439 ([1664]) tied up the restrict_owner to control not only the newticket page but also the query page.

However in light of requests to edit or clean-up the userlist (#2351, #1347) - it should be recognised that dropdown for owners of "new tickets" may not be the same as the owners you want to search for.

so we need the "contains, startswith, endswith" options for owner even if the restrict_owner is true.

This does stop those of us using the "query" system from effectively managing our reporters.

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Change History (8)

comment:1 by anonymous, 14 years ago

Cc: tim@… added

comment:2 by sid, 14 years ago

Type: defectenhancement
Last edited 5 years ago by Ryan J Ollos (previous) (diff)

comment:3 by Christian Boos, 14 years ago

Keywords: restrict_owner added
Milestone: 0.12

comment:4 by Eli Carter, 13 years ago

The list of owners you want to search for would be the union of the owners available in the new ticket list and the all the owners in the database. I expect that the latter would be an expensive operation.

comment:5 by Christian Boos, 10 years ago

Milestone: next-major-0.1Xunscheduled

comment:6 by Ryan J Ollos, 5 years ago

Owner: Jonas Borgström removed

comment:7 by Ryan J Ollos, 5 years ago

Description: modified (diff)

comment:8 by Ryan J Ollos, 5 years ago

Milestone: unscheduled
Resolution: duplicate
Status: newclosed

Adding autocomplete in #7628 will allow us to keep a text field when restrict_owner is true. Closing as a duplicate of #7628.

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