Need a "need info" status
|Reported by:||Chris Petersen <xris*siliconmechanics.com>||Owned by:||Jonas Borgström|
Too many times a user will create a ticket, the maintainer will reply with a need for more information, but the ticket stays as status "new". Would be very helpful to be able to "resolve" a ticket to "need info" (or at least set a checkbox) in order to emphasize that it's waiting for input from the user, rather than waiting for the developer.
Could even some day add stuff like "expire ticket after X days if no reply", send nag emails, etc.