Edgewall Software
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Opened 19 years ago

Closed 19 years ago

#1989 closed enhancement (duplicate)

Need a "need info" status

Reported by: Chris Petersen <xris*siliconmechanics.com> Owned by: Jonas Borgström
Priority: normal Milestone:
Component: ticket system Version: devel
Severity: normal Keywords:
Cc: Branch:
Release Notes:
API Changes:
Internal Changes:

Description

Too many times a user will create a ticket, the maintainer will reply with a need for more information, but the ticket stays as status "new". Would be very helpful to be able to "resolve" a ticket to "need info" (or at least set a checkbox) in order to emphasize that it's waiting for input from the user, rather than waiting for the developer.

Could even some day add stuff like "expire ticket after X days if no reply", send nag emails, etc.

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Change History (2)

comment:1 by Chris Petersen <xris*siliconmechanics.com>, 19 years ago

Version: 0.8.4 → devel

comment:2 by Matthew Good, 19 years ago

Resolution: → duplicate
Status: new → closed

Customization of ticket states and resolutions is covered by #869.

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