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Opened 20 years ago

Closed 20 years ago

#1389 closed defect (duplicate)

Ticket notification system should have option to notify ticket owner

Reported by: rmunn@… Owned by: Jonas Borgström
Priority: normal Milestone:
Component: ticket system Version: 0.8
Severity: normal Keywords: notification email
Cc: Branch:
Release Notes:
API Changes:
Internal Changes:

Description

I was surprised to discover that the ticket owner (the person whose email appears in the "Assign to:" field does not receive notification emails by default. I realize I could just add the owner to the Cc list each time, but that feels very counterintuitive to me. I expected that the ticker owner would receive notification emails, or at the very least that there would be an option (similar to "always_notify_recipient") to make it so.

Attachments (1)

notify_owner.patch​ (1.6 KB ) - added by rmunn@… 20 years ago.
Patch to add an "always_notify_owner" option.

Download all attachments as: .zip

Change History (3)

by rmunn@…, 20 years ago

Attachment: notify_owner.patch​ added

Patch to add an "always_notify_owner" option.

comment:1 by rmunn@…, 20 years ago

Note that this patch is not quite the same as the patch attached to ticket #464. That patch always notifies the owner, while this patch adds an "always_notify_owner" option to control the behavior.

comment:2 by anonymous, 20 years ago

Resolution: → duplicate
Status: new → closed

Duplicate of #1196.

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as closed The owner will remain Jonas Borgström.
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to The owner will be changed from Jonas Borgström to the specified user.

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