Edgewall Software

Opened 5 years ago

Last modified 4 years ago

#12914 closed defect

Change wording of edit conflict message — at Initial Version

Reported by: Ryan J Ollos Owned by: Ryan J Ollos
Priority: normal Milestone: 1.3.3
Component: general Version:
Severity: normal Keywords:
Cc: Branch:
Release Notes:

Improved wording of ticket edit conflict message.

API Changes:
Internal Changes:

Description

close Warning: Sorry, can not save your changes. This ticket has been modified by someone else since you started
This ticket has been modified since you started editing. You should review the other modifications which have been appended above, and any conflicts shown in the preview below. You can nevertheless proceed and submit your changes if you wish so.

The wording sounds rather dire and some users may interpret that they've done something wrong.

Suggested change:

close Warning: Your changes have not been saved because this ticket has been modified since you started editing. Review the modifications and conflicts before submitting.
Review any modifications appended above, and any conflicts in the preview below.

Also, I noticed that a conflict will be indicated if a ticket comment is edited, however there are no indicators that the conflict is a ticket comment edit. I don't think we need to block submission in case of a ticket comment edit, so we should maybe look at being more precise about adding the warning.

Change History (0)

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