Author not identified if new ticket created on behalf of another user
|Reported by:||Dave Matthews||Owned by:||Ryan J Ollos|
The ticket author is used in the notification from field when
If someone with TICKET_ADMIN privilege opens a ticket on behalf of another user there is no evidence of who opened the ticket.
This can be very confusing for a user who receives an email notification if they weren't aware that a ticket was being created on their behalf - it can look as though their account has been compromised.
Somehow, the author needs to be identified (if different from the reporter).
(I suppose this could be considered an enhancement? It depends on whether you see the lack of evidence of who actually created the ticket a defect).
Change History (13)
comment:12 by , 6 years ago
|Release Notes:||modified (diff)|
|Status:||reopened → assigned|