Edgewall Software
Modify

Opened 8 years ago

Closed 8 years ago

Last modified 8 years ago

#11540 closed enhancement (worksforme)

masking the Change History from TRAC 0.12 version

Reported by: ashish.khanna@… Owned by:
Priority: normal Milestone:
Component: ticket system Version: 0.12.4
Severity: normal Keywords:
Cc: ashish.khanna@… Branch:
Release Notes:
API Changes:
Internal Changes:

Description

first of all thanks for all the support available.

we are using ot for internal purpose to create a ticket. We do not want anonymous user to see the History and want to mask it to view who have updated the Ticket. what should be the process. Is it possible

Attachments (0)

Change History (5)

comment:1 by Jun Omae, 8 years ago

Component: web frontendticket system
Milestone: 0.12.6
Priority: highnormal
Resolution: worksforme
Severity: criticalnormal
Status: newclosed
Type: taskenhancement

I think that anonymous users don't need to create tickets in your case….

  • Revoke all TICKET_* permissions from anonymous.
  • If you want to permit creating ticket by anonymous users, grant TICKET_CREATE permission to anonymous.

p.s. Please leave the milestone field blank because Trac developers will set it.

comment:2 by Ryan J Ollos, 8 years ago

It's really hard to determine what the reporter is asking for. In addition Jun's interpretation, I could read this at least 2 different ways.

If you have additional questions, they should be asked on the MailingList.

comment:3 by ashish.khanna@…, 8 years ago

Ok… sorry for the late response.

let me repharse my question.

we want to create a ticket with a proper Login Id. Once the request is created it will trigger the mail to all. anonymous user can go and update the ticket. We do not want anonymous user to see what others have updated.

so for anonymous user we do not want comment to be seen added by any one.

comment:4 by ashish.khanna@…, 8 years ago

we also want to change the Keyword attachment some thing like attach your updated files here

Can we able to make the change.

comment:5 by Ryan J Ollos, 8 years ago

There are ways to accomplish what you are requesting, but please ask on the MailingList and the community will provide you with answers.

Modify Ticket

Change Properties
Set your email in Preferences
Action
as closed The ticket will remain with no owner.
The resolution will be deleted. Next status will be 'reopened'.
to The owner will be changed from (none) to the specified user.

Add Comment


E-mail address and name can be saved in the Preferences .
 
Note: See TracTickets for help on using tickets.