Edgewall Software
Modify

Opened 7 years ago

Last modified 7 years ago

#11331 new enhancement

Optimize timeline for testing department

Reported by: kubes@… Owned by:
Priority: normal Milestone: unscheduled
Component: timeline Version:
Severity: normal Keywords: filtering ticket status
Cc: ethan.jucovy@… Branch:
Release Notes:
API Changes:
Internal Changes:

Description

Hello, Our company has Trac workflow with testing. It is very similar to the one from [TracWorkflow]. Typical ticket states workflow are: new → testing → closed(fixed).

In this case, there is no possibility to show the change from and to testing state on the timeline. There is possiblity to switch on the show details on the timeline, but this is so detailed, that it would generate thousand of rows.

I suppose that it is very usefull to see, that some ticket was submitted to testing and that some ticket was returned to developer. I can imagine, that it could be configurable in the trac.ini which tickets states changes are shown on the timeline.

show_states_timeline = new,testing,close,needs_work,reopen

Attachments (0)

Change History (3)

comment:1 by Jun Omae, 7 years ago

Component: generaltimeline
Keywords: filtering status added; timeline testing removed
Milestone: unscheduled

We could add a filter for statuses of ticket in timeline view, not an option of trac.ini.

comment:2 by kubes@…, 7 years ago

That would be great!

comment:3 by ethan.jucovy@…, 7 years ago

Cc: ethan.jucovy@… added

This sounds like it's related to #5441. If something like that were implemented, the timeline view could have a filter for actions (workflow transitions) instead of statuses. Filtering by actions feels more internally consistent to me, since actions are a core property of ticket changes.

That would also make it possible to filter the timeline for actions that don't map one-to-one with statuses, e.g. "show ticket changes that used the leave action", or "show ticket changes that rejected a ticket out of QA and back to the assigned state" (vs. new→assigned)

Modify Ticket

Change Properties
Set your email in Preferences
Action
as new The ticket will remain with no owner.
The ticket will be disowned.
as The resolution will be set. Next status will be 'closed'.
The owner will be changed from (none) to anonymous. Next status will be 'assigned'.

Add Comment


E-mail address and name can be saved in the Preferences .
 
Note: See TracTickets for help on using tickets.