Edgewall Software

Opened 17 years ago

Last modified 9 years ago

#5441 new defect

Timeline shows incomplete information about status changes for customized workflow

Reported by: anonymous Owned by:
Priority: normal Milestone: next-major-releases
Component: timeline Version: devel
Severity: normal Keywords: workflow i18n
Cc: mpotter@…, jrioux@…, ethan.jucovy@…, Ryan J Ollos, Jun Omae Branch:
Release Notes:
API Changes:
Internal Changes:


Currently 'Timeline' shows details about status transitions only for few standard values ('new', 'reopened' and 'closed') and everything else shows as "status changed", which is not very convenient if custom workflow has more states.

We could have something like records in ticket's change history.

Sample patch is attached.

More generic solution (e.g. show changes in custom fields similarly) could be even better…

Attachments (1)

web_ui_timeline.diff (1.3 KB ) - added by anonymous 17 years ago.

Download all attachments as: .zip

Change History (15)

by anonymous, 17 years ago

Attachment: web_ui_timeline.diff added

comment:1 by Christian Boos, 17 years ago

Keywords: workflow consider added
Milestone: 0.11

Looks interesting, we will test it.

comment:2 by Christian Boos, 17 years ago

Owner: changed from Christian Boos to Eli Carter

eli can you please have a look at this?

comment:3 by Eli Carter, 17 years ago

My concern is that the 'status' variable here is going to have problems if someone sets up a workflow with an 'edit' state.

I wonder if the workflow config should support action.past_tense = …

comment:4 by ThurnerRupert, 17 years ago


no degression to 0.10, seems to unnecessarily block 0.11.

comment:5 by Eli Carter, 16 years ago

#194 is also related: we may want the verb to differ based on the ticket type.

Also, the verbs we have been using have been based on ticket status, not on the action taken to get to that status.

comment:6 by Christian Boos, 15 years ago

Milestone: 0.11-retriage0.12

… and this gets even more complicated due to i18n.

comment:7 by Christian Boos, 15 years ago

Keywords: i18n added; consider removed
Owner: Eli Carter removed
Severity: minornormal

comment:8 by Remy Blank, 15 years ago

Milestone: 0.12next-minor-0.12.x

I'd say that the original request could wait for 0.12.1, or even for 0.13.

comment:9 by mpotter@…, 13 years ago

Cc: mpotter@… added

comment:10 by jrioux@…, 13 years ago

Cc: jrioux@… added

comment:11 by ethan.jucovy@…, 10 years ago

Cc: ethan.jucovy@… added

In attachment:workflow-aware-timeline.diff:ticket:11423 I implemented a proof of concept that combines the approaches mentioned in this discussion:

  • workflow "action" strings are stored in ticket_change table
  • ITicketActionController grows a new method for determining what label should be rendered in the timeline, given an action string
  • default_workflow.py component allows action.past_tense = .. configuration

I also noted in comment:1:ticket:11423 that the same system could be reused to make the ticket screen's Change History workflow-aware as well (e.g. "Reopened 2 years ago by cboos" instead of just "Changed 2 years ago by cboos")

comment:12 by anonymous, 10 years ago

Cc: Ryan J Ollos added
Milestone: next-minor-0.12.xnext-dev-1.1.x

I think we can consider this for 1.1.3, but just need to wrap up some other work before diving in.

in reply to:  11 comment:13 by Jun Omae, 10 years ago

Cc: Jun Omae added

In attachment:workflow-aware-timeline.diff:ticket:11423 I implemented a proof of concept that combines the approaches mentioned in this discussion:

At least,

  • We must not store "action" in ticket_change.field. The name might be used as custom field.
  • return "%sed" % action is not elegant for i18n/l10n.
    • return _("Performed %(action)s", action=action) would be a little bit better than.

comment:14 by Ryan J Ollos, 9 years ago

Milestone: next-dev-1.1.xnext-major-releases

Retargetting tickets to narrow focus for milestone:1.2. Please move the ticket back to milestone:next-dev-1.1.x if you intend to resolve it by milestone:1.2.

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