Not all recipients, specified in CC field, receive letters about ticket changes

[anonymous]

I specified 8 recipients, but only first 3 of them received letters

[Remy Blank]

You'll need to give us much more information for us to be able to help. Please provide the recipient addresses and all the email-related settings in trac.ini.

[anonymous]

CC: bronin, olya, nikolaeva, grachkov, osv_lana, dm_ivanov, illarionova, paimanova

track.ini related settings:
[notification]
admit_domains =
always_notify_owner = true
always_notify_reporter = true
always_notify_updater = true
ignore_domains =
mime_encoding = base64
smtp_always_bcc =
smtp_always_cc =
smtp_default_domain = keysystems.ru
smtp_enabled = true
smtp_from = trac_revizor@node2
smtp_from_name = trac_revizor
smtp_password =
smtp_port = 25
smtp_replyto = trac@localhost
smtp_server = webserver
smtp_subject_prefix = default
smtp_user =
ticket_subject_template = $prefix #$ticket.id: $summary
use_public_cc = false
use_short_addr = true
use_tls = false

[Franz Mayer <franz.mayer@…>]

Did everyone of these CC-people have defined their email address in their preference page? Maybe only the three people, who received mails have entered their email address?!

[anonymous]

Address defined: olya, grachkov, osv_lana, dn_ivanov, illarionova, paimanova
Address not defined: bronin, nikolaeva

1. cc: bronin, olya, nikolaeva, grachkov, osv_lana, dm_ivanov, illarionova, paimanova
   received: bronin, olya, nikolaeva, grachkov, osv_lana
   

2. cc: dm_ivanov, illarionova, paimanova, bronin, olya, nikolaeva, grachkov, osv_lana
   

received: dm_ivanov, illarionova, paimanova, bronin, olya, nikolaeva

3. cc: bronin@…, olya@…, nikolaeva@…, grachkov@…, osv_lana@…, dm_ivanov@…, illarionova@…, paimanova@…
   

received: bronin, olya, nikolaeva, grachkov, osv_lana

[anonymous]

Anything interesting in the log file? Any related plugins (e.g. Announcer) enabled?

[iv@…]

log and plugins folders are empty

[Christian Boos]

Well, as explained in the InstallationIssue page, you'll get more feedback if you'd ask for help on the Trac-users MailingList.

When the problem is better understood and in the case it's indeed a real bug in Trac, feel free to come back here and reopen.

[iv@…]

Wait a minute, please! Log was disabled. Now it works:

...
2012-10-15 12:56:03,829 Trac[chrome] DEBUG: Prepare chrome data for request
2012-10-15 12:56:04,016 Trac[main] DEBUG: Dispatching <Request "GET '/chrome/common/collapsed.png'">
2012-10-15 12:56:20,111 Trac[main] DEBUG: Dispatching <Request "POST '/ticket/4222'">
2012-10-15 12:56:20,111 Trac[api] INFO: Synchronized '(default)' repository in 0.00 seconds
2012-10-15 12:56:20,111 Trac[session] DEBUG: Retrieving session for ID 'titov'
2012-10-15 12:56:21,002 Trac[notification] INFO: Sending notification through SMTP at webserver:25 to [u'iv@keysystems.ru', u'stepanov_d', u'bronin', u'grachkov@keysystems.ru', u'nikolaeva', u'olya@keysystems.ru', u'osv_lana@keysystems.ru', u'bronin@keysystems.ru', u'nikolaeva@keysystems.ru', u'dm_ivanov@keysystems.ru', u'illarionova@keysystems.ru', u'paimanova@keysystems.ru']
2012-10-15 12:56:21,986 Trac[main] DEBUG: Dispatching <Request "POST '/wiki_render'">
2012-10-15 12:56:21,986 Trac[api] INFO: Synchronized '(default)' repository in 0.00 seconds
2012-10-15 12:56:21,986 Trac[session] DEBUG: Retrieving session for ID 'titov'
2012-10-15 12:56:23,799 Trac[web_ui] DEBUG: Side effect for ConfigurableTicketWorkflow
2012-10-15 12:56:23,954 Trac[main] DEBUG: Dispatching <Request "GET '/ticket/4222'">
2012-10-15 12:56:23,970 Trac[api] INFO: Synchronized '(default)' repository in 0.02 seconds
2012-10-15 12:56:23,970 Trac[session] DEBUG: Retrieving session for ID 'titov'
2012-10-15 12:56:24,174 Trac[default_workflow] DEBUG: render_ticket_action_control: action "leave"
2012-10-15 12:56:24,174 Trac[default_workflow] DEBUG: render_ticket_action_control: action "resolve"
2012-10-15 12:56:24,188 Trac[default_workflow] DEBUG: render_ticket_action_control: action "reopen"
2012-10-15 12:56:24,220 Trac[chrome] DEBUG: Prepare chrome data for request
2012-10-15 12:56:24,782 Trac[main] DEBUG: Dispatching <Request "GET '/chrome/site/your_project_logo.png'">
2012-10-15 12:56:24,813 Trac[chrome] WARNING: File your_project_logo.png not found in any of ['d:\\trac\\revizor\\htdocs']
2012-10-15 12:56:24,813 Trac[main] WARNING: HTTPNotFound: 404 Not Found (File your_project_logo.png not found)
2012-10-15 12:56:24,813 Trac[session] DEBUG: Retrieving session for ID 'titov'
2012-10-15 12:56:24,813 Trac[chrome] DEBUG: Prepare chrome data for request
2012-10-15 12:56:55,720 Trac[main] DEBUG: Dispatching <Request "GET '/admin'">
...

[Remy Blank]

So here's the list of recipients that is passed to the SMTP server.

2012-10-15 12:56:21,002 Trac[notification] INFO: Sending notification through SMTP at webserver:25 to [u'iv@keysystems.ru', u'stepanov_d', u'bronin', u'grachkov@keysystems.ru', u'nikolaeva', u'olya@keysystems.ru', u'osv_lana@keysystems.ru', u'bronin@keysystems.ru', u'nikolaeva@keysystems.ru', u'dm_ivanov@keysystems.ru', u'illarionova@keysystems.ru', u'paimanova@keysystems.ru']

This looks like the full list above, so this is an issue with your SMTP server.

[iv@…]

Thanks for your hint and attention. It was SMTP server.