send ticket email notification for some users on change of certain ticket fields, only

[fbrettschneider@…]

A ticket is used for two different things here:

1. topic-related discussion about certain bugs/tasks
2. maintaining the project plan (working hours, estimated hours, etc.)

Some colleagues are partially interested in only 1. and always read those email notifications about new ticket comments, but don't want to always get spammed by notifications about plugin-generated ticket comments of 2., though other colleagues (like the project leader) always want to read them all.

I wish I could configure who gets which email notification, maybe having categories of comments could solve this.

[fbrettschneider@…]

I even have the bad effect that colleagues unsubscribed from the ticket notification because of the quite high email notification traffic due (2), although it's actually important that they keep subscribed for all activities concerning to (1).

[fbrettschneider@…]

This is somehow related to #10320

[Christian Boos]

All the tickets for {20} from last year have probably been seen multiple times by now, yet are still to be triaged…

[Ryan J Ollos]

#10574 closed as a duplicate. Related to #8607.

[Peter Suter]

This can now be solved with plugin. See wiki:CookBook/Notification/Subscriptions#Unsubscribefromticketupdateswithoutcomments

[Ryan J Ollos]

Works well. I've had a lot of complaints from users about too many email notifications for trivial changes when running Trac in a company, and Never Notify: Only ticket props are changed would solve it.

[falkb]

cool! thanks :-)