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Opened 9 years ago

Closed 9 years ago

#9977 closed enhancement (duplicate)

[PATCH] New feature: Notify to reporter only when closing a ticket

Reported by: mviera@… Owned by:
Priority: normal Milestone:
Component: ticket system Version: 0.12.1
Severity: normal Keywords: notification, reporter notification, close, patch
Cc: Branch:
Release Notes:
API Changes:

Description

Hello,

Today I've had a requirement of a functionality in Trac consisting in notifying to the reporter only when closing a ticket.

I looked for it in Trac documentation but I couldn't find it, I think it doesn't exists. Also, I looked for some solution through the internet such a Trac plugin or something similar, without success.

At this moment, I decided to develop this new functionality in Trac. At present, we can notify to reporter all comments or not, but we can't notify only when closing a ticket.

I attach the patch because I think this functionality would be useful for more people. Activate this new feature is very easy, it consists on adding always_notify_close_reporter as true into trac.ini.

[notification]
always_notify_close_reporter = true

I don't know if always_notify_close_reporter is a good name for this option, so feel free to change it if you find a better one.

I will be very happy if this functionality is included in Trac :-)

Thanks in advance.

Attachments (2)

trac-notify-close-reporter.diff (1.6 KB ) - added by mviera@… 9 years ago.
Patch for adding a new option in trac.ini called 'always_notify_close_reporter' allowing notifying to the reporter only when closing tickets.
trac-notify-close-reporter.2.diff (1.6 KB ) - added by mviera@… 9 years ago.
Enhanced documentation about the new option.

Download all attachments as: .zip

Change History (4)

by mviera@…, 9 years ago

Patch for adding a new option in trac.ini called 'always_notify_close_reporter' allowing notifying to the reporter only when closing tickets.

comment:1 by Thijs Triemstra, 9 years ago

Keywords: patch added
Summary: New feature: Notify to reporter only when closing a ticket[PATCH] New feature: Notify to reporter only when closing a ticket

by mviera@…, 9 years ago

Enhanced documentation about the new option.

comment:2 by Christian Boos, 9 years ago

Resolution: duplicate
Status: newclosed

What about also adding support for always_notify_close_reporter_except_when_reporter_closed_the_ticket? :P)

We should really make this extensible somehow, see #6217 and related.

I'm afraid that at this point, adding one more configuration setting to the already quite crowded TracIni#notification-section is not going to help…

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