Edgewall Software
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Opened 14 years ago

Closed 14 years ago

#9701 closed enhancement (worksforme)

Improved support for batch ticket entry

Reported by: macke@… Owned by:
Priority: normal Milestone:
Component: ticket system Version: 0.12
Severity: normal Keywords:
Cc: Branch:
Release Notes:
API Changes:
Internal Changes:

Description

It'd be nice if the 'New ticket' dialog could remember previous settings on component, milestone, etc.

Especially when entering 10+ related tickets, it's annoying to have to set all fields again and again each time. Errors happen far to frequently.

I'm not sure if this can be done via a plugin (haven't tried …).

Some way to revert to default settings is needed:

  • a timeout 15-30 minutes or so of no new ticket being entered
  • a way to "use my last ticket values"
  • or just "clone ticket" would also work.

Love your product! (Been using it for 4-5 years) ;)

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Change History (4)

comment:1 by anonymous, 14 years ago

Summary: Improved support for batch ticket enryImproved support for batch ticket entry

comment:3 by Erik Andersson <kirean@…>, 14 years ago

We use both CloneTicketPlugin and Ticket Templates (like teo's NewTicket). Sounds like that should help you out a lot.

comment:4 by anonymous, 14 years ago

Resolution: worksforme
Status: newclosed

CloneTicket works really well. Thanks for the quick response!

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