Edgewall Software

Opened 17 years ago

Closed 16 years ago

#954 closed defect (fixed)

email notification won't work ?

Reported by: linux@… Owned by: Emmanuel Blot
Priority: normal Milestone: 0.10
Component: ticket system Version: 0.9.4
Severity: major Keywords: notification email
Cc: gsymons@… Branch:
Release Notes:
API Changes:
Internal Changes:


the maillog says (FreeBSD4.10)

did not issue MAIL/EXPN/VRFY/ETRN

Attachments (1)

notify-only-if-recipients.patch (689 bytes ) - added by anonymous 16 years ago.

Download all attachments as: .zip

Change History (13)

comment:1 by anonymous, 16 years ago

Milestone: 0.9

comment:2 by Christopher Lenz, 16 years ago

Component: generalticket system
Milestone: 0.9

Please don't set the milestone if you don't also provide a patch or more information.

comment:3 by syncops@…, 16 years ago

Severity: normalmajor
Summary: email notification won't work with sendmailemail notification won't work ?

Getting the same error here when creating/updating tickets. Using freeBSD 5.4. Is this going to work before 0.9 ?

My config

[notification] smtp_enabled = true smtp_replyto = <myemail> smtp_always_cc = smtp_server = localhost smtp_from = <myemail> always_notify_reporter = false

Traceback from tracd:

File "/usr/local/lib/python2.4/SocketServer.py", line 463, in process_request_th read

self.finish_request(request, client_address)

File "/usr/local/lib/python2.4/SocketServer.py", line 254, in finish_request

self.RequestHandlerClass(request, client_address, self)

File "/usr/local/lib/python2.4/SocketServer.py", line 521, in init


File "/usr/local/lib/python2.4/BaseHTTPServer.py", line 314, in handle


File "/usr/local/lib/python2.4/BaseHTTPServer.py", line 308, in handle_one_reque st


File "/usr/local/bin/tracd", line 216, in do_POST


File "/usr/local/bin/tracd", line 238, in do_trac_req

trac.core.send_pretty_error(e, self.env, self)

File "/usr/local/lib/python2.4/site-packages/trac/core.py", line 500, in send_pr etty_error


File "/usr/local/lib/python2.4/BaseHTTPServer.py", line 364, in send_response

self.wfile.write("%s %d %s\r\n" %

File "/usr/local/lib/python2.4/socket.py", line 256, in write


File "/usr/local/lib/python2.4/socket.py", line 243, in flush


error: (32, 'Broken pipe')

comment:4 by gsymons@…, 16 years ago

I've got the same problem here. Here's my trac.ini:

smtp_enabled = TRUE
smtp_replyto = noreply@gsconsulting.biz
smtp_always_cc =
smtp_server = smtp.gsconsulting.biz
smtp_from = trac@teambc.gsconsulting.biz
always_notify_reporter = TRUE

I'm running on linux here, with Trac 8.4 and python 2.3.5. I did a tcpdump of an attempt to send a notification, and basically it looks like it connects, does nothing, and sends an SMTP QUIT command. I can't see anything in the code that would make it do this… it's all a mystery.

comment:5 by anonymous, 16 years ago

Cc: gsymons@… added

comment:6 by anonymous, 16 years ago

A clue perhaps: I ran into the same problem until I used email addresses that contain a '@' character.

comment:7 by anonymous, 16 years ago

I just got this error. It was caused by me not understanding how the notification works. I had assumed if it has my name ("bob") in the "your email or username" field, then I would get notified - seeing as I had already set my email address on the preferences page. But in fact the the username is not sufficient for notification purposes, hence no email got sent.

I do suggest, however, that the email handling shouldn't even bother opening an SMTP connection at all if there are no recipients, thus preventing log turds - see patch attached.

by anonymous, 16 years ago

comment:8 by anonymous, 16 years ago

Keywords: notification email added

comment:9 by stynor+trac@…, 16 years ago


I just fixed a related configuration error on my 0.9.4 Trac install: I'd created a local trac-watchers aliase and set:

smtp_always_notify = trac-watchers

this results in no error, no warning, and no notifications. Changing that to

smtp_always_notify = trac-watchers@localhost

fixes this. However, It would be MUCH nicer if Trac would allow 'local' user names in the config file, and in the requestors/submitters fields.

comment:10 by anonymous, 16 years ago

typo in my previous post: that's smtp_always_cc not smtp_always_notify.

comment:11 by Emmanuel Blot, 16 years ago

Milestone: 0.10
Owner: changed from Jonas Borgström to Emmanuel Blot
Status: newassigned

Since [3337], Trac accepts local user names if the use_short_addr is defined. See also the smtp_default_domain option if your local SMTP server does not accept address without a FQDN (fully qualified domain name).

The patch cannot be used as-is, as the notification code has changed quit a bit for 0.10.

However, it should be possible to open a connection to the SMTP server, HELO it, and simply QUIT without generating an error.

comment:12 by Emmanuel Blot, 16 years ago

Resolution: fixed
Status: assignedclosed

Should be fixed in [3338].

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