Edgewall Software
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Opened 14 years ago

Closed 14 years ago

#9428 closed defect (fixed)

Submitting new ticket with image attachment marked as spam gives unclear error message

Reported by: mitsu@… Owned by: Remy Blank
Priority: low Milestone: 0.12.1
Component: report system Version: 0.12dev
Severity: minor Keywords:
Cc: Branch:
Release Notes:
API Changes:
Internal Changes:

Description

I just attempted to submit a new ticket and chose the checkbox for "I have files to attach to this ticket". What I attempted to do was upload a screenshot of my browser. However, when I submitted the ticket I got a rejection error message which indicated that some subsystem thought my ticket was spam. It did NOT make it clear that it was only the file attachment that was rejected and that the main ticket body itself was fine, so I kept trying to resubmit the ticket by changing the text of my ticket until I finally realized it was the image that was causing the problem.

This ended up creating several duplicate tickets, unbeknownst to me.

To reproduce: create a new ticket and attempt to upload an image with mostly text in it (I am assuming that's why it decided my image was spam). If you'd like a sample image, email me and I will send you an email of the image attachment I was trying to upload (obviously I can't attach it to this ticket).

I am filing this ticket against the current Trac instance running here.

Attachments (0)

Change History (5)

comment:1 by Remy Blank, 14 years ago

Milestone: next-minor-0.12.x
Owner: set to Remy Blank

We could add a message at the top of the attachments page in this case, saying that the ticket has been created, and that the user can now attach the desired files. This should work fine with add_notice() right before the redirect.

comment:2 by anonymous, 14 years ago

tee-hee, I won. This is a duplicate of #9423 ;-)

in reply to:  2 comment:3 by anonymous, 14 years ago

Replying to anonymous:

tee-hee, I won. This is a duplicate of #9423 ;-)

because I think the spam filter rules are too restricted atm. Different effects with the same reason.

comment:4 by mitsu@…, 14 years ago

This is a related ticket but it's not a duplicate, really.

comment:5 by Remy Blank, 14 years ago

Milestone: next-minor-0.12.x0.12.1
Resolution: fixed
Status: newclosed

Notice added in [9961].

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