Edgewall Software
Modify

Opened 15 years ago

Closed 15 years ago

#9286 closed enhancement (worksforme)

Ticket Permissions Bug

Reported by: adam.h.thomas87@… Owned by:
Priority: high Milestone:
Component: ticket system Version: 0.11.7
Severity: major Keywords:
Cc: Branch:
Release Notes:
API Changes:
Internal Changes:

Description

I've noticed an issue with the ticket system. Essentially management should be the only ones closing tickets, but anyone should be able to have a ticket assigned to them. If users don't have the "TICKET_MODIFY" permission, they can't be assigned tickets. If they do have this permission, they can close tickets - which is not good, we don't want a tester to open a ticket, and another tester close it. It really defeats the purpose of using this application. What needs to be done is essentially add a permission such as "TICKET_ASSIGNABLE" or something, to allow anyone with this permission to be assigned a ticket. This just allows for a better work-flow.

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Change History (1)

comment:1 by Christian Boos, 15 years ago

Milestone: 0.11.7.1
Resolution: worksforme
Status: newclosed

Please no new enhancements tickets for 0.11.x (and not for 0.12.x either).

From a superficial reading of this description, what you're requesting seems already possible, please read carefully TracWorkflow.

If you need extra permissions (like TICKET_ASSIGNABLE), have a look at either:

Depending on whether you're using 0.11.x or 0.12.x.

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