TICKET_CREATE doesn't permit the state change — at Version 1
|Reported by:||Owned by:||Remy Blank|
|Cc:||massimiliano.bernabe@…, Eli Carter||Branch:|
Description (last modified by )
... reopen = closed -> reopened reopen.permissions = TICKET_CREATE reopen.operations = del_resolution ...
We set permissions for every authenticated user, and with above configuration (coming from the official examples) users with only TICKET_CREATE permission are not able to reopen any ticket. The system response is "Warning: No permission to change ticket fields." "Changed by guest status changed from closed to reopened resolution risolto deleted"
The only way to make endusers able to reopen a ticket, is to give them the TICKET_CHGPROP permission, but then they are able to change every properties any time and we don't want to give them this possibility.