Edgewall Software

Opened 11 years ago

Last modified 11 years ago

#8884 closed defect

TICKET_CREATE doesn't permit the state change — at Version 1

Reported by: denis.marzadro@… Owned by: Remy Blank
Priority: high Milestone: 0.11.7
Component: ticket system Version: 0.11.4
Severity: critical Keywords:
Cc: massimiliano.bernabe@…, Eli Carter Branch:
Release Notes:
API Changes:
Internal Changes:

Description (last modified by Remy Blank)


reopen = closed -> reopened 
reopen.permissions = TICKET_CREATE
reopen.operations = del_resolution

We set permissions for every authenticated user, and with above configuration (coming from the official examples) users with only TICKET_CREATE permission are not able to reopen any ticket. The system response is "Warning: No permission to change ticket fields." "Changed by guest status changed from closed to reopened resolution risolto deleted"

The only way to make endusers able to reopen a ticket, is to give them the TICKET_CHGPROP permission, but then they are able to change every properties any time and we don't want to give them this possibility.

Change History (1)

comment:1 by Remy Blank, 11 years ago

Description: modified (diff)
Milestone: 0.12
Owner: set to Remy Blank

Verified on trunk.

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