Milestones - linked to workflow & extra fields
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We have a release coming up, which we will call "C&I - December 2009". This release is co-ordinated & managed by specific people carrying out specific roles. ie one person is to make sure all the release sign-offs are carried out, afterwards another person is used to make sure the release is carried out.
These are all "constants" for this release.
A solution would be to record the following against a milestone: "workflow status" & "user". This could then be used to provide "default" owner values for the tickets within the milestone when it reaches the defined "workflow status".
ie. We have workflow with status "prep-release". Now for this release "Biggles" is responsible for ALL tickets that get to this status. So if we could record "pre-release" and "Biggles" against the Milestone we could then use it as the default owner without relying on the users having to manually select a username.
Sounds simple… but then again I'm not a python programmer….