Edgewall Software
Modify

Opened 15 years ago

Closed 15 years ago

#8793 closed enhancement (wontfix)

Handle particular tickets by particular group only

Reported by: shubham_chakraborty@… Owned by:
Priority: normal Milestone:
Component: ticket system Version: 0.11-stable
Severity: normal Keywords:
Cc: Branch:
Release Notes:
API Changes:
Internal Changes:

Description

It would be useful if certain tickets could be given permission to be handled by certain users only and for other users it would be like without the TICKET_MODIFY permission.

For eg, tickets A and B, users X, Y, Z

Ticket A editable by X and Y only, not Z Ticket B editable by Y and Z only , not X

In other words, since different tickets can be of different domains, different users of respective capability could be assigned to the ticket to solve it.

Attachments (0)

Change History (1)

comment:1 by Remy Blank, 15 years ago

Milestone: 0.11.6
Resolution: wontfix
Status: newclosed

This can be implemented as a custom workflow / ticket validator / permission policy, which can all be implemented as a plugin. It's probably not useful to enough people that it should be added to Trac core. You may want to "request a hack" on http://trac-hacks.org.

Modify Ticket

Change Properties
Set your email in Preferences
Action
as closed The ticket will remain with no owner.
The resolution will be deleted. Next status will be 'reopened'.
to The owner will be changed from (none) to the specified user.

Add Comment


E-mail address and name can be saved in the Preferences .
 
Note: See TracTickets for help on using tickets.