Field "resolution" is disabled incorrectly on Advanced Query screen
|Reported by:||pkou <pkou at ua.fm>||Owned by:||Christopher Lenz|
Filtering tickets by field Resolution depends on the statuses that are selected by user in field Status. This is because field resolution is empty when a ticket has status new, assigned, or reopened.
Current implementation enables field Resolution if no statuses are selected or when status closed is selected. This is incorrect because when user selects closed and other status like new, the field Resolution is still enabled, and using it leads to empty screens.
Proposed implementation: Enable field Resolution if no statuses are selected or statuses new, assigned, and reopened are not selected.
Change History (3)
comment:1 by , 17 years ago
|Component:||report system → ticket system|
|Priority:||normal → low|
|Severity:||normal → minor|
|Status:||new → assigned|