Edgewall Software

Opened 13 years ago

Last modified 7 years ago

#8599 new enhancement

possibility to send complete tickets per mail (full history and attachments included)

Reported by: achim@… Owned by:
Priority: normal Milestone: unscheduled
Component: notification Version: none
Severity: normal Keywords: ticket converter
Cc: Ryan J Ollos Branch:
Release Notes:
API Changes:
Internal Changes:


  1. sometimes it is usefull to send the complete ticket history instead of the difference to the last version. it would be really helpful if this would be configurable.
  2. a second nice feature would be to send the attachments with the notification mails.
  3. it would be really nice if i could download the ticket as zip, gz or tar file or whatever. this file should include the whole history and all attachments.
  4. i would like to send the zip file (point 3) to a mail address directly with trac.
  5. point 3 and 4 should work with reports or custom query results to send a package of tickets to an external mail address.

Attachments (0)

Change History (5)

comment:1 by Christian Boos, 13 years ago

Keywords: ticket converter added
Milestone: 2.0

Interesting suggestions, thanks!

There's already the possibility to write a plugin for getting alternate download format for the tickets or the queries (see IContentConverter in trac.mimeview.api).

How to relate this to the mail notification system is however not obvious at this point. A use case to keep in mind for 0.13.

comment:2 by Ryan Ollos <ryano@…>, 13 years ago

Cc: ryano@… added

comment:3 by Christian Boos, 12 years ago

Milestone: 2.0unscheduled

Milestone 2.0 deleted

comment:5 by Ryan J Ollos, 8 years ago

Cc: Ryan J Ollos added; ryano@… removed

comment:6 by Ryan J Ollos, 7 years ago

Owner: Emmanuel Blot removed

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