Edgewall Software
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Opened 17 years ago

Closed 16 years ago

#8237 closed enhancement (worksforme)

Email updates ticket comments

Reported by: thomasardal@… Owned by:
Priority: normal Milestone:
Component: general Version: none
Severity: normal Keywords:
Cc: Branch:
Release Notes:
API Changes:
Internal Changes:

Description

I most companies, some tickets needs clarification in order to fix them. This can be done with a customer or other thirdparty face-to-face, via phone, mail etc. We use mail a lot of the time.

I would be cool to be able to automatically update a ticket with a comment containing a copy of a sent email. This could be done by cc'ing trac with the sent mail. Trac could look in the subject field for #<ticketno> and if found, create a new comment of the ticket, containing the mail body as text.

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Change History (1)

comment:1 by Christian Boos, 16 years ago

Resolution: → worksforme
Status: new → closed

Couldn't the ​EmailtoTracScript do this?

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to The owner will be changed from (none) to the specified user.

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