Use Different subject lines for email notifications
|Reported by:||Owned by:||Emmanuel Blot|
|Severity:||normal||Keywords:||email notification subject workflow needinfo|
It would be great if different subject lines were used for email notifications based on the transition type. For example if you get a lot of notifications it would be great certain ones stand out—mainly the ones that are notifying you that a ticket has just been assigned to you. I've used other ticket tracking systems that did this and it really helped as I was able to create rules in my email to direct the notifications to different folders.
For example use these prefixes to the notification subject line:
[TRACname] #2290 Owner Changed: summary
[TRACname] #2290 New Ticket: summary
[TRACname] #2290 Ticket Closed: summary
You may also want to add the ability to have a email prefix you can set in the workflow ini file for user defined transitions.