Edgewall Software
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Opened 16 years ago

Closed 16 years ago

#7839 closed defect (fixed)

clone ticket failed when the ticket is very big

Reported by: lingminhu@… Owned by: Christian Boos
Priority: low Milestone: 0.11.5
Component: ticket system Version: 0.11.1
Severity: trivial Keywords: CloneTicketPlugin
Cc: Remy Blank, kirean@… Branch:
Release Notes:
API Changes:
Internal Changes:

Description

I have added many ticket fields in the ticket because of my demand.
but when I have filled much content in the ticket,the CloneTicketPlugin does not work.
May be the size of the content of the ticket became to exceed the buffer size.

I am a new user.So I need your help.

Attachments (0)

Change History (7)

comment:1 by Remy Blank, 16 years ago

Resolution: invalid
Status: newclosed

This is an InstallationIssue. Please direct support requests to the MailingList, and issues with plugins to http://trac-hacks.org/.

comment:2 by Remy Blank, 16 years ago

Milestone: 0.11-retriage

comment:3 by Erik Andersson <kirean@…>, 16 years ago

I ran into this before. As the plugin clones the ticket by adding all data from the original ticket as parameters to the url it's your client browser url-length that sets the limit.

See: http://www.experts-exchange.com/Software/Internet_Email/Web_Browsers/Internet_Explorer/Q_23832017.html

comment:4 by Christian Boos, 16 years ago

Milestone: 0.12
Priority: highlow
Resolution: invalid
Status: closedreopened

Yep, we should shorten the description to some fixed limit or alternatively see if we couldn't do a POST here.

(Remy, as the ticket_clone.py is a sample plugin I wrote, I think the ER belongs here, low prio though)

comment:5 by Erik Andersson <kirean@…>, 16 years ago

Cc: kirean@… added

comment:6 by Christian Boos, 16 years ago

Owner: changed from Remy Blank to Christian Boos
Status: reopenednew

comment:7 by Christian Boos, 16 years ago

Milestone: 0.120.11.5
Resolution: fixed
Status: newclosed

Fixed in [8087].

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